• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.11.21, 17:59
  • Opened by: jhon gomez

Ticket #22551 - bug tax active transport

can someone explain to me,
why when activating the VAT in the transport.
This in red changes and 2 prices appear?
How can I fix it?



Fred 03 Nov 2021, 20:07

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

jhon gomez 04 Nov 2021, 07:52

you already have it.

jhon gomez 04 Nov 2021, 08:47

Please do not update the version, that I currently have creative elemets pro working. and if I update everything fails.

jhon gomez 04 Nov 2021, 09:00

It is not an error, it is that there is no text and it is not understood why they appear 2 times the price
but it is unit price, and total unit price, there should be some text, what tpl is this?

Fred 04 Nov 2021, 09:48

To let you know what file to edit I need to see the issue. Currently your website is in maintenance mode and I don't have access to back office to disable it

jhon gomez 04 Nov 2021, 11:12

Currently we still do not launch the website is under maintenance, by obligation.
You already have the data to access.

Fred 05 Nov 2021, 10:24

Sorry, but I still don't have access, see the screenshot https://take.ms/XOigQ

jhon gomez 05 Nov 2021, 15:29

review data again

Fred 06 Nov 2021, 10:04

Ok. What product I have to add to cart to see the issue? I have tried the same as you have at the screenshot but don't see price duplication there https://take.ms/ZNRDs