• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.11.21, 20:55
  • Opened by: stefania chiappe

Ticket #22552 - Price Filter is resetting after selection

Hello

When people try to select the price slider, it wont keep the filtered amount, just stay like at the beginning, can you help us with it?

Attachments:

Comments

Fred 04 Nov 2021, 10:51

Did you change some URL settings in your prestashop? Because when you filter product the module makes wrong requests to server.

stefania chiappe 04 Nov 2021, 22:42

oh my god... but if i wanna keep the new URL configuration for the category page... how can i make the filter works again?

Fred 05 Nov 2021, 09:54

Im not sure that's a question about the theme.
Can't you reset your URL configuration to default settings?

stefania chiappe 05 Nov 2021, 14:56

i cannot reset the configuration, because we received a new URL structure from a SEO audit and its mandatory :-/

do you know if there is information about this issue in prestashop?

Fred 05 Nov 2021, 15:31

Can you switch to Classic prestashop theme and check out is it works correctly or the same issue is present there?
if you will see the same issue that means the problem is not related to our theme