- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 06.11.21, 14:16
- Opened by: Leonor F.
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22562 - Not be able to update theme
Hello,
I just purchase today one year of support.
I need your help to update theme. I have tried sometimes but i can´t update it.
Thank you
Comments
Hi, Leonor F.
In the 7.0 theme version we have removed outdated Page builder module and added new Elementor instead. If you want to use Elementor to build your pages I can try to help you with the update otherwise there is no big sense to update
Hello good morning
I need your service for chat 24h. Not available on weekends?
Thanks
currently there is no possibility to provide support through chat. Please describe the issue here
Hello Fred,
Do you do work apart from support?
I don’t have time, and I need a company that knows the application well to do the updating work.
Regards
Just describe the problem here and we will try to help you asap
Hello Fred,
Do you do work apart from support?
I don’t have time, and I need a company that knows the application well to do the updating work.
Regards
The back office of the store is not operational, I cannot make changes to the products and everything appears disorganized.
And this is causing me problems because I can’t update product prices or anything
Also I wanted to update the version of the store and your template, and I need someone to do it, because I don’t have time.
You can do this work, contracted apart from the support?
I see javascript errors in your back office and that’s not related to the theme. Try to update your prestashop to the latest version
I have tried to do it but it does not work, that is why I need to hire a company specialized in prestashop
You do not do more work, apart from the support? With separate payment?
Can I hire your services to do this job? Can you tell me a price?
We do not have an possibility to provide such service now, sorry.
Please check out this detailed video tutorial https://www.youtube.com/watch?v=jh6krhqSY5s