• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.11.21, 12:50
  • Opened by: Ana Diaz

Ticket #22567 - The "Theme Settings" module does not work and gives an error message

At first it worked fine, but it started to crash and when making changes to Header, Footer and Home from Creative Elements, it does not apply the changes.

And now it no longer allows access to the Theme Settings, indicating this error:

Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

Can you help me?


Fred 08 Nov 2021, 15:26

Hi, Ana Diaz.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Ana Diaz 08 Nov 2021, 16:32

Hi Fred,
I have updated the theme and now it opens the Theme Settings, but the changes that I am creating are not displayed in both Header, Home, Footer and Revolution Slider.

I have already filled in the necessary data in the profile to check for errors.

Thank you!

Fred 09 Nov 2021, 10:27

Sorry for the delay.
But Theme Settings module works fine for me - https://take.ms/yDqyn

How to see the issue?