• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.11.21, 21:02
  • Opened by: Roger Defez

Ticket #22570 - I have an issue with theme demo data import

I install the theme and the demo data was not imported successfully. there are allot of things missing.
I event don’t get the option of theme registration where i can put the theme purchased code.
when i try to edit any page in elementor it just open the blank page nothing happen.

website url is : https://new.monpetit.es/es/

So please help me with my website so i can complete it as soon as possible.

Thank you


Fred 09 Nov 2021, 10:40

Hi, Roger.
Looks like something was installed wrong
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Roger Defez 09 Nov 2021, 12:12

all of the details are saved you can check them. and please figure it out sooner.
Thank you

Fred 09 Nov 2021, 16:42

Sorry for the delay.
1. As I can see you have installed three other themes and their modules. The first that you need to do is to uninstall every module that you are not going to use.
2. Revolution slider is not installed for some reason (I suppose because of conflicts). And I'm not able to reinstall it because Modules Manager page in your back office doesn't work. The error message says there is a conflict of wishlist modules (ALYSUM theme doesn't have wishlist module)

Please let me know once problems above will be finished.

Roger Defez 11 Nov 2021, 19:06

Hello Fred!
Hope you are doing well.
I just reinstall the prestashop on my domain. you can check it.
the login url of site ( Back-office (BO) URL ) I update it, please recheck my profile to access the admin panel.
Please install the theme so I can start working on it, and please make sure that everything will work fine.
Thank you

Fred 11 Nov 2021, 20:01

Hi, Roger Defez.
The theme has been installed with no problems. Please check it out