Ticket #22591 - We can't see the image product in product page.

Hello,

I have some issues with theme but the most important by now is the product image problem.

I tested with the classic theme and it works fine but with Alysum theme it doesn’t work.

The problem is with the image url because I can see that it is searching he image in the img/p folder but not in de product folder and it cant find it. I tried to upload a sample image on p folder to avoid de broken image aparience. As a consecuence, it shows the same image in all products.

You can see the problem here: https://linhoela.com/casa/73-cojin-de-lino-pintado-a-mano.html

Thanks

Comments

Fred 13 Nov 2021, 12:57

Hi, MARíA ROSARIO BANDIN FREIRE.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

MARíA ROSARIO BANDIN FREIRE 16 Nov 2021, 18:09

Ok,

You have now back-office and FTP access

MARíA ROSARIO BANDIN FREIRE 16 Nov 2021, 18:10

The problems that I am not able to solve are the following:

The product image on the product page is not showing.
Invoices cannot be downloaded from the customer's profile.
It does not show a message when an item is added to the cart.
It does not allow to modify the number of articles from the cart.

Thanks for your help

Fred 16 Nov 2021, 18:24

Please try now, everything should work now

MARíA ROSARIO BANDIN FREIRE 16 Nov 2021, 20:01

Great! The images already work although there are still some problems:

  • Invoices cannot be downloaded from the customer's profile.
  • It does not show a message when an item is added to the cart.
  • It does not allow to modify the number of articles from the cart.
Fred 16 Nov 2021, 20:06

When I click Add to cart I see a message https://take.ms/Sd4eg

Remove from cart button also works fine for me https://take.ms/qTY8j

I'm not able to check invoice download because I need to purchase some product