- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 13.11.21, 08:32
- Opened by: MARíA ROSARIO BANDIN FREIRE
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22591 - We can't see the image product in product page.
Hello,
I have some issues with theme but the most important by now is the product image problem.
I tested with the classic theme and it works fine but with Alysum theme it doesn’t work.
The problem is with the image url because I can see that it is searching he image in the img/p folder but not in de product folder and it cant find it. I tried to upload a sample image on p folder to avoid de broken image aparience. As a consecuence, it shows the same image in all products.
You can see the problem here: https://linhoela.com/casa/73-cojin-de-lino-pintado-a-mano.html
Thanks
Comments
Hi, MARíA ROSARIO BANDIN FREIRE.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Ok,
You have now back-office and FTP access
The problems that I am not able to solve are the following:
The product image on the product page is not showing.
Invoices cannot be downloaded from the customer’s profile.
It does not show a message when an item is added to the cart.
It does not allow to modify the number of articles from the cart.
Thanks for your help
Please try now, everything should work now
Great! The images already work although there are still some problems:
When I click Add to cart I see a message https://take.ms/Sd4eg
Remove from cart button also works fine for me https://take.ms/qTY8j
I’m not able to check invoice download because I need to purchase some product