• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.11.21, 16:28
  • Opened by: Thomas ullrich

Ticket #22629 - Checkout process (both desktop and AMP) does not work properly

Please make a checkout on musterheld.com. Create an order and go to checkout. You can finalise the order as well (if you can), I will cancel it later.
You can use my customer account thomasullrich@web.de and password ets430.

You will find out:

1. Mobile AMP Version: You click on payment method and accept the terms and cponditions and within 5 seconds both choices will be unclicked again and you have to start again. I don’t know why but you cannot finalise the order.

2. Desktop Version (Chrome Browser): Payment with Paypal Plus does not work (worked perfectly before).


In addition, the whole desktop checkout process looks very messy. I don’t know why. I tried to work with one page checkouts, but none of them seems to be in harmony with the theme. Which OPC do you recommend for Alysum?

Yours
Thomas

Comments

Thomas ullrich 19 Nov 2021, 18:05

URGENT. We cannot process orders anymore!!

I deactivated Paypal and Stripe payments for test porposes and to reduce the number of potential problems. The only option is banktransfer right now. Result: AMP stops the checkout process completely. It cannot find musterheld.com/module/pkamp/order

What is the recommended PHP version? It was 7.234 I downgraded to 7 right now to eliminate protential problems with higher php numbers. Or shall I rether upgrade to 7.4?

Fred 19 Nov 2021, 20:37

I'm really sorry for the delay.
Unfortunately, we have small vacation and really limited internet connection. We would be grateful for understanding.
As for the issue, I have updated the file /themes/alysum/assets/js/theme.js but when I open it through browser I see an old version. Do you use some cloud cache service like Cloudflare?

Thomas ullrich 19 Nov 2021, 22:45

Back in office now.
Does this mean that the bug is known?
No, we don't use cloudflare. Currently the chache of prestshop is activted, that's all. Please send me the file, I will update it.

Thomas ullrich 19 Nov 2021, 22:45

Sorry: No, we don't use cloudflare. Currently the cache of prestashop is activated, that's all. Please send me the file, I will update it.

Fred 19 Nov 2021, 22:59

I have updated the file finally /themes/alysum/assets/js/theme.js
Please test out your checkout now.
As I can see you are using some checkout module, so maybe that's a problem on it's side

Thomas ullrich 19 Nov 2021, 23:01

I have installed all thes checkout modules to find a solution. i am desparate. will deactivate them all and give it a try. if the checkout works, i am fine. your change, is it for desktop or for amp?

Thomas ullrich 19 Nov 2021, 23:06

Checkout on AMP (Android Chrome) still not possible. See screen attached.
Error when trying to finalise the order. Doesn't find https://musterheld.com/module/pkamp/order

Attachments:

Thomas ullrich 19 Nov 2021, 23:34

Current status:
Desktop: With BankTransfer onle, I can finalise the order. However, the whole thing looks messy. On last page there is a whell turning like the page is not fully loaded. I can choose ban transfer and accept terms but still on mouseover on butte 'place order' there is a 'one way street' signlike it is not active. When I click it, it works. A wating sign, a one way street sign - all this is not what we want on last page when people have to decide whether to trust your page or not.

AMP: still error code 500, doesn't find the page https://musterheld.com/module/pkamp/order

Thomas ullrich 20 Nov 2021, 00:52

Hi there,

I am currently updating our prestashop from 1.7.6.8 to 1.7.8.1. with the help of th 1 click upgrade. So let's wait until tomorrow before we do anything else.

Thomas ullrich 20 Nov 2021, 14:00

I have installed all thes checkout modules to find a solution. i am desparate. will deactivate them all and give it a try. if the checkout works, i am fine. your change, is it for desktop or for amp?

Thomas ullrich 20 Nov 2021, 14:01

Hi there,

need your help. After 1-click upgrade to 1.7.8.1 I acnnot access the admin are (error code 500) and if I launch musterheld.com the screen says:

Theme Settings module is not installed properly

Theme Settings module is not installed properly

Theme Settings module is not installed properly

What's going on?

Thomas ullrich 20 Nov 2021, 15:26

Hi there,

need your help. After 1-click upgrade to 1.7.8.1 I acnnot access the admin are (error code 500) and if I launch musterheld.com the screen says:

Theme Settings module is not installed properly

Theme Settings module is not installed properly

Theme Settings module is not installed properly

What's going on?

Thomas ullrich 20 Nov 2021, 22:32

Hi there,

need your help. After 1-click upgrade to 1.7.8.1 I acnnot access the admin are (error code 500) and if I launch musterheld.com the screen says:

Theme Settings module is not installed properly

Theme Settings module is not installed properly

Theme Settings module is not installed properly

What's going on?

Fred 20 Nov 2021, 22:34

please read carefully error messages you have in the front page https://musterheld.com

There are a lot of errors about wrong permissions.
Please fix that first.
Here is possible solution for example https://www.rolige.com/es/blog/consejos-prestashop/como-asignar-los-permisos-correctos-a-mis-ficheros-y-carpetas-de-prestashop

Isabel María Martínez Giménez 24 Nov 2021, 13:41

me pasa lo mismo (forma de pago y check se desactivan), ¿donde me descarto el archivo theme.js?

Fred 24 Nov 2021, 14:42

If you need to update theme.js
got to /themes/classic/assets/js, find it there and copy to the theme's directory /www/themes/alysum/assets/js