• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22637 - Problem after upgrading to 5.4.1

Upgrade the Theme and now I get the below message when using the URL “Whatwomenwant.de”.

(1/1) ClassNotFoundException
Attempted to load class “Cache” from namespace “Promokit\Module\Pkthemesettings\Cache”.
Did you forget a “use” statement for e.g. “Sensio\Bundle\FrameworkExtraBundle\Configuration\Cache”, “Doctrine\ORM\Mapping\Cache”, “Doctrine\ORM\Cache”, “Doctrine\Common\Cache\Cache” or “PhpCsFixer\Cache\Cache”?

Attachments:

Screenshot 2021-11-22 at 15.2... (203.1 KiB)

Comments

Fred 22 Nov 2021, 23:24

Hi, Henrik.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Henrik Andreasen 02 Dec 2021, 08:19

Done!

Fred 02 Dec 2021, 11:27

Sorry, but I’m not able to connect

Status:      	Access denied 
Error:        	Authentication failed.
Error:        	Critical error: Could not connect to server
Henrik Andreasen 04 Dec 2021, 14:05

I have reset the password…try again

Fred 05 Dec 2021, 21:57

The same issue. I have tried FTP/SFTP, secure/insecure, but nothing works

Status:      	Using username "186101-support". 
Status:      	Access denied 
Error:        	Authentication failed.
Error:        	Critical error: Could not connect to server
Henrik Andreasen 08 Dec 2021, 20:31

Wrong IP address…very sorry. Now should be ok

Fred 08 Dec 2021, 21:18

I have fixed the issue was reported, but now I see another problem that is not related to the theme.
Here is the solution I have found out for you https://stackoverflow.com/questions/47043351/sessionhandlergc-ps-files-cleanup-dir-permission-denied-13

Henrik Andreasen 09 Dec 2021, 14:53

thanks a lot. Is this problem related to this message which I now get?

Attachments:

Screenshot 2021-12-09 at 08.5... (49 KiB)
Fred 09 Dec 2021, 16:28

I just installed missed new modules, now everything should work fine, please check.
The only thing is that outdated Page builder was replaced with new Elementor and you need to recreate layouts