• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.11.21, 12:36
  • Opened by: José A. Vega

Ticket #22643 - AMP homepage

Hi,
I have a problem with the AMP version of my homepage. It just doesn´t match with what I do on the editor (you can see it on the images that I attached).
I can’t see the slider, the banner or the instagram widget, I just see the product I have.
It was working well until now, I don’t know what could have happened.

Attachments:

amp-editor.PNG (35.3 KiB)

Comments

José A. Vega 23 Nov 2021, 13:03

Oh and I can't save the changes I make with the Creative Elements module. The saving doesn't end...

Attachments:

guardar.PNG (2.9 KiB)
José A. Vega 23 Nov 2021, 15:32

Oh and I can't save the changes I make with the Creative Elements module. The saving doesn't end...

Attachments:

guardar.PNG (2.9 KiB)
Fred 23 Nov 2021, 21:03

Hi, José A. Vega.
1. As for the AMP. it's just an option and can be disabled with no problems. AMP has it's own home page builder. You can read more about AMP here https://alysum5.promokit.eu/promokit/documentation/amp/index.html

2. Please update Back office link to let me check out the issue with Creative Elements

José A. Vega 24 Nov 2021, 08:52

Hi thank you for answering. Yeah I know it's an option that can be disabled but it was working fine until yesterday and I don't know why suddenly stopped showing the homepage I made.
I just updated the info for the backoffice.
Thank you.

Attachments:

guardar.PNG (2.9 KiB)
José A. Vega 24 Nov 2021, 09:55

I've disabled the AMP option but now the website is not responsive and the mobile view is a mess. I needed the AMP option working

Fred 24 Nov 2021, 12:52

I just enabled AMP back and see the homepage is correctly works https://take.ms/hz9cP

José A. Vega 24 Nov 2021, 16:16

Yeah it works but doesn't show what it has to show. If you see the AMP editor you'll see I have more blocks like banners, image gallery, instagram... and it only shows the block with products. You can see what I mean on the attached file.

Attachments:

amp.PNG (33.7 KiB)
Fred 24 Nov 2021, 18:17

Yes, I see, but those widgets are not configured https://take.ms/WDxyC

José A. Vega 24 Nov 2021, 19:00

Well, they were configured but suddenly they were not. And when I try to edit and configure those widgets, it happens the same thing that happens with Creative Elements, it doesn't save the changes (attached file)

Attachments:

Fred 24 Nov 2021, 19:02

Please try to create a new layout, maybe current one is broken somehow

José A. Vega 24 Nov 2021, 19:39

It seems to work now, thank you!!

Fred 24 Nov 2021, 19:39

You are welcome!