• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.11.21, 12:15
  • Opened by: Damien

Ticket #22654 - Problem with payment button

Hello,
I have a problem with the payment button on the final step of an order.
For me (with firefox), it’s ok but my client said that when she tried, the button is disabled and she can’t finalize the order as if she did not checked the radio button or select a payment option but she did.
Can you please help?
Thank you

Comments

Fred 24 Nov 2021, 13:09

Hi, Damien.
What License Number I have to check out?

Damien 24 Nov 2021, 13:59

Hello Fred,
License Details #4
Thank you

Fred 24 Nov 2021, 14:21

I just test it out and everything works for me https://take.ms/ljIkZ with every options

Damien 24 Nov 2021, 14:39

Yes i know, it's strange but it works for me too.
But for some others customers that does not work. they have the button with the "prohibited" icon

Damien 24 Nov 2021, 14:44

Maybe something to change in payment.tpl
(see screenshot)

Attachments:

alysum2.png (383.3 KiB)
Fred 24 Nov 2021, 16:34

The issue has been fixed. Please test to confirm the change https://take.ms/UfWOF

Damien 24 Nov 2021, 17:10

It seems that this is not working on every platform or browser :(

Damien 24 Nov 2021, 17:11

Some says it’s ok, others not

Fred 24 Nov 2021, 17:11

I assume you just need to clear browser's cache, or try in incognito mode

Damien 24 Nov 2021, 17:58

That's really crazy. That did not work for my client.
That could not be something else than a cache problem right?

Fred 24 Nov 2021, 18:04

I just record a video for you that it's working for me https://take.ms/NotPD

Damien 24 Nov 2021, 18:13

yeas i know. That works for me either.
So strange.
This site is damned :) Everything was ok and now i also have problems with Paypal which is not working anymore.
I desactivate it and i will go on holidays!!!
Thank you for your help

Fred 24 Nov 2021, 18:15

Ok, let me know if you will need help