- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 24.11.21, 12:15
- Opened by: Damien
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22654 - Problem with payment button
Hello,
I have a problem with the payment button on the final step of an order.
For me (with firefox), it’s ok but my client said that when she tried, the button is disabled and she can’t finalize the order as if she did not checked the radio button or select a payment option but she did.
Can you please help?
Thank you
Comments
Hi, Damien.
What License Number I have to check out?
Hello Fred,
License Details #4
Thank you
I just test it out and everything works for me https://take.ms/ljIkZ with every options
Yes i know, it’s strange but it works for me too.
But for some others customers that does not work. they have the button with the “prohibited” icon
I have found something similar in this post
https://www.prestashop.com/forums/topic/1055515-impossible-de-valider-une-commande-apr%C3%A8s-mise-%C3%A0-jour-178/
Maybe something to change in payment.tpl
(see screenshot)
Attachments:
alysum2.png(383.3 KiB)The issue has been fixed. Please test to confirm the change https://take.ms/UfWOF
It seems that this is not working on every platform or browser :(
Some says it’s ok, others not
I assume you just need to clear browser’s cache, or try in incognito mode
That’s really crazy. That did not work for my client.
That could not be something else than a cache problem right?
I just record a video for you that it’s working for me https://take.ms/NotPD
yeas i know. That works for me either.
So strange.
This site is damned :)
Everything was ok and now i also have problems with Paypal which is not working anymore.
I desactivate it and i will go on holidays!!!
Thank you for your help
Ok, let me know if you will need help