• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22729 - Shopping cart modal doesn't work on products with Additional Information activated in product page

Hi,

inside the site artigianferonline.com, when additional informations functionality is activated inside some product page, the shopping cart modal popup doesn’t show product image and quantity when you add that product to the cart.

You can check yourself on this page: https://www.artigianferonline.com/it/bastoni-per-tende/66-336-botticelli-bastone-per-tende-ferro-battuto-forgiato-a-mano-artigianfer-spello#/27-finiture_interni-antracite

If you disable the additional information textarea from backend, when you ad the product to the cart, the modal shopping cart modal popup opens with inside the product image.

If you enable the additional information, and you add the product to the cart, then the modal opens without the product image on the inside.

I do believe this is a theme bug… can you please check?

Many thanks.

Comments

Fred 07 Dec 2021, 17:52

Hi, Rosita.
Sorry for the delay. We are keep working to fix the issue.

Fred 08 Dec 2021, 12:35

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server to let me apply a fix

Rosita Paparelli 09 Dec 2021, 09:55

Hi,
as always the credentials are already there… please check “License Details #4” inside my profile.
Thanks.

Fred 10 Dec 2021, 17:59

Sorry but I’m not able to connect for some reason, see the screenshot - https://take.ms/Jwxdn

Rosita Paparelli 13 Dec 2021, 10:35

Hi,
the right ip for the server is: 194.113.88.180

Fred 13 Dec 2021, 20:21

Yes, now I can connect.
Is it possible to switch to Classic theme and check out the issue there?

Rosita Paparelli 14 Dec 2021, 10:00

Hi,
we kindly ask you to ABSOLUTELY DON’T CHANGE THE THEME because we will have to deliver the site to the customer in a very short time, and we are currently working on it. We absolutely must avoid any problems that may arise in the switch.

Can you download it into your local machine/server and made some test there?

Fred 14 Dec 2021, 15:11

We didn’t change anything. I just want to make sure the issue appears in our theme only. and for that I need switch to Classic theme