- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 08.12.21, 12:12
- Opened by: Sophia Kulakova
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22745 - not allow you to click the pay button
At checkout, it does not allow you to click the pay button, although there is a checkmark
Comments
Hi! I’m not from a support team but seems like you haven’t ticked the box of the payment method so it won’t allow you to process further with your payment.
I would suggest you click on a “webmoney” or any other payment provider and then try to click “Оплатить” button.
@Alex. Thank you for your help.
I just test out your checkout process and I was able to click to Pay button, but I was redirected to “yoomoneymodule” page get a blank page after that. Maybe as developers of that module to check out what’s wrong?
Thank you @Alex, this is not related to the choice of payment, I just forgot to choose in the screenshot, but after the choice nothing changes.
Fred, I’m sorry, this problem is on the new site, which I am doing instead of what is. On the old one, there really is a problem with the payment module, a screenshot from the new site http://new.amberheart.ru/, it is still on the technical domain
Yes, that’s known issue after update to prestashop 1.7.8. I’ll try to fix it as soon as possible
do i need to update the theme version in this case?
Not yet.
Are the FTP credentials correct? I just edit files here /public_html/themes/alysum/templates/checkout/_partials/steps but nothing changed in the front page
in general, yes, I have now checked, created again an ftp account for the derrictoria of the new site, updated the data, check
Something definitely wrong here.
Or credentials are wrong, or path to prestashop is wrong, or some kind of cache is enabled.
You can try to edit any file of the theme and see that there are no changes in the front page
Are you entering data along this path? The new site is located in this folder. /new.skulakova.beget.tech/public_html…and I created another ftp account for her
Attachments:
Снимок экрана 2021-12-08 2008...(52.7 KiB)I don’t have an option to see/select subfolders like this
new.skulakova.beget.tech
I only have access to root of some domain name
Check again, I deleted the FTP account that was linked to the old site and created it again, which is linked to the new site. Thank you
Sorry for the delay.
I can connect with new credentials, but the problem is still the same.
I have fixed the file /themes/alysum/templates/checkout/_partials/steps/payment.tpl but nothing changed in the front page.
how is this possible. what to do?
Hello, what changes have you made, just went to the site and saw this. What is it
Attachments:
Снимок экрана 2021-12-13 1108...(131.2 KiB)Sorry for the delay.
I have no idea what it was in footer but it’s fixed now. The check out button is also fixed - https://take.ms/G4wWh
Oh my god, you did something and all the design settings collapsed. Look now at the home page
All customizations and design changes are gone, what’s the matter. The page http://new.amberheart.ru/ru/2-katalog was not with products, but with layout of categories, and the main page looked altogether different
Attachments:
Снимок экрана 2021-12-14 1053...(66 KiB)Please answer me urgently
Hi, Sophia.
Really sorry about that, I thought that’s your development server.
I just installed new Theme Settings module
I will now restore a backup, a week ago. And then I will save the settings as you told me in another ticket. I will update the topic, you can restore the payment button if the payment button does not work again. Or maybe you can help me with saving the design settings, because I’m very bad at what you told me to do in another update ticket.
do you have an opportunity to update the theme yourself so that my settings are saved. After I restore the backup
and also, please see my blog, there the articles are laid out by the designer, is it possible to save them after the update.
Since the 5.7.1 version we have make a major update where outdated Page Builder was replaced with new Elementor module. Unfortunately, this change causes visual problems for those who update the theme from theme versions before 7.0.
The only one way is to configure elements once more if the view was changed after update.
I know it’s inconvenient, but we really spent a lot of time to make this migration as smooth as possible.
I have a problem, you did something, and even after restoring a backup that was created a week ago, the site remained in the same state as it was this morning. I don’t understand how this is possible
I don’t understand how that’s possible that after restoring a backup you still see the same website state. Maybe that’s a cache problem?
I don’t think so, because I cleaned the cache and bruiser and in the prest. And I don’t understand how this is possible, see for yourself. I have already restored 2 times from a backup
I also looked that my design settings remained in the page builders. Is it possible for them to be reproduced instead of the Elementor module. I saw that many of its functions are paid, it is very expensive for me
I do not understand, I have already restored an even earlier version of the backup and still everything is as it was this morning. Even the modules that were loaded in the afternoon are in place today
Unfortunately I have no idea what’s wrong with backup. Maybe it was created with some errors. That is a question to your hosting support, please try to ask them
Is the site connected to some other database on your part?
Of course not!
I restored the database along with the backup, everything was back. While I had the opportunity to look at the new module for verski and realized that I didn’t want to switch to it yet, I didn’t have time to deal with it and it seemed that the functionality was more limited than in the page builders. I want to get my new site up and running as soon as possible, so please help me with the button issue.
I will not update the version yet, unless there is an urgent need for it. But if you still recommend doing this, then I will listen to you. Your opinion is important to me
It depends on your needs. As I wrote you the update is necessary if you want start using Elementor, in other case you can keep using previous theme version.
I don’t plan to use this module to configure pages yet, apparently I don’t need to update now. Please help solve the problem with the button and the translation, which is in another ticket.
I don’t have access to your FTP anymore
oh, I had to delete the ftp account to restore the database, now everything is in order.
The issue has been fixed. Please test to confirm the change - https://take.ms/n6WRZ
yes everything works fine, thanks
You are welcome!
hello, please, can you see why, after clicking on the “pay” button, it goes to the page and gives an error of 500
if you try to add a product to the cart from your personal account, it is not added, there is a long loading, and then when you click on the basket, a “fatal error” appears
Add to cart works fine for me https://take.ms/gvTnk
But I see some JS errors in console caused by some third party module. If you installed some modules recently, try to disable it for a test
but I have not installed any modules for a long time, now I have even removed those that I do not use. Could you see what the problem is
Add to cart works fine for me - https://take.ms/hKb75 I can’t reproduce the issue