- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.12.21, 11:40
- Opened by: Fco Javier Méndez Macías
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22779 - Photo Product
The photo products doesn’t work, the main foto doesn’t appear, instead that, it shows that image (es-default-home_default.jpg) We already change it but doesn’t work, also doesn’t work the slider of the product images….
Comments
Hi, Fco Javier Méndez Macías.
Could you please give me a link to a page where I can see the issue?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Done, if you want to acces by FTP, you need to do as FTP instead SFTP.
Thank you
I’m not sure that’s theme’s problem. Something wrong with your images. Go to Design → Images and try to regenerate all images
I did it but still doesn’t work, I used placeholder images, only jpg with a background so I don’t think the images are wrong. Thanks
Please switch to classic prestashop theme to check out the issue there
Done, it works on the classic prestashop theme, here you have the link: https://agrojardin.elephantpink.com/crasas-suculentas/6473-kalanchoe-c10-mix.html
So the issue is in the template
Still happening the same issue, please, can you help me to solve it? It just happened when I updated your theme to latest version
Yes you are right, my bad. Now the issue is fixed https://take.ms/Z6ACX