Ticket #22779 - Photo Product

The photo products doesn’t work, the main foto doesn’t appear, instead that, it shows that image (es-default-home_default.jpg) We already change it but doesn’t work, also doesn’t work the slider of the product images....


Fred 15 Dec 2021, 11:20

Hi, Fco Javier Méndez Macías.
Could you please give me a link to a page where I can see the issue?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Fco Javier Méndez Macías 15 Dec 2021, 13:38

Done, if you want to acces by FTP, you need to do as FTP instead SFTP.

Thank you

Fred 16 Dec 2021, 11:09

I'm not sure that's theme's problem. Something wrong with your images. Go to Design → Images and try to regenerate all images

Fco Javier Méndez Macías 19 Dec 2021, 18:44

I did it but still doesn't work, I used placeholder images, only jpg with a background so I don't think the images are wrong. Thanks

Fred 20 Dec 2021, 12:04

Please switch to classic prestashop theme to check out the issue there

Fco Javier Méndez Macías 20 Dec 2021, 12:09

Done, it works on the classic prestashop theme, here you have the link: http://agrojardin.elephantpink.com/es/macetas/6111981-gb-growpot-24cm-mild-terra.html

So the issue is in the template

Fred 21 Dec 2021, 11:17

Yes you are right, my bad. Now the issue is fixed https://take.ms/Z6ACX