- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 15.12.21, 21:13
- Opened by: sami Alkhoury
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22786 - Prestashop 1.7.8.2, translations and default language
Hey guys!
Just saw, after manually translating what the Prestashop won’t auto generate (500 expressions), that the Theme is not responding to Prestashop settings….
Regards Tomas
Comments
Hi, Tomas.
I can’t clearly understand the problem, maybe you can show it to me at a screenshot?
Hi Fred, The language translation doesnt work all over the site also when we choose language as default, it change back to english when you click on a link.
Attachments:
Language not changing Skärmbi...(353.1 KiB)Language Skärmbild 2021-12-16...(115.7 KiB)Skärmbild 2021-12-16 104450.p...(320.6 KiB)Skärmbild 2021-12-16 104609.p...(1.02 MiB)You have to separate theme translation, modules translations and content translation.
As I can see you have translated the theme with no problem.
- To translate modules, you have to know what modules you added to the home page, for example this one in header https://take.ms/9aJzS is Header Items module
- To translate the content, see “Multilanguage Layouts Configuration” video tutorial in the theme documentation https://alysum5.promokit.eu/promokit/documentation/#page_builder
Yes i understand now, nice. ;) Still the page is not adjusting to the automatic language setting in Prestashop. Normally you set it under localization.
And we can’t seem to find how to translate the menu-2, the dropdown.
The theme doesn’t manage automatic language settings, that is a function of prestashop platform. The theme just display content received from prestashop.
As for menu, you need to have two layouts and select them for every language, see the screenshot https://take.ms/zWlsn
ok thanks - That worked. Now the go to top button is enabled but not showing. Sorry for asking this but shouldnt all these functions be workting from the start ?
Of course everything should work from start. But sometime different issues happens and that’s why we are here to figure out what’s wrong
:D okok thanks
Now the go to top button is enabled but not showing.
Ps amazing support.
Fred?
We have a lot of other tickets, we will back to you as soon as possible, don’t worry
The issue has been fixed. Please test to confirm the change
Hi Fred, the scroll up works now, thanks.
The payment stoped working again, what is it that makes the payment stop? Because we havent done anything to the payment.
We need to know how to fix in the future so we can fix it ourself insted of asking about it all the time.
Also the mobile version have some issue like when you click on a product you get only white screen and cant show the product.
Please make sure your payment methods configured properly. The most of errors comes from the configuration.
As for mobile version, that was compatibility problem with PHP 7.4 and now it should be fixed, please check it out
The payment option Klarna has already been installed, configured and tested. So that one we know works. So here is our issues at the moment:
1. The mobile version has issues:
2. The desktop version:
If this helps you figure out things.
Could you please switch to classic theme and check out is the payment methods works there?
Yes it is working with Classic theme, just tested it
Ok, as I can see the Klarna module works on Cart page but not in Checkout. I have switched back to Alysum theme and Klarna module works the same on cart page https://mobify.se/en/module/klarnaofficial/checkoutklarnakco
Hmm, its not working for me…
–attatched picture–
Attachments:
cart-error-1.jpg(325.9 KiB)But you go to checkout, as I wrote you above Klarna module works on Cart page https://mobify.se/en/module/klarnaofficial/checkoutklarnakco
I can hide Checkout page if you want
ah yes it works now on the cart page, yes you are correct, i’m sorry i read wrong ;)
So we are not suppose to have the checkout?
That is a question to Klarna module. Maybe they are writing something in the documentation, I honestly no idea
ah ok… i will look into it
How can we disable the checkout? It doesnt show on classic version only on Alysum theme.
Also the mobile version still not working when you click on a product it doesnt show anything only white background.
We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.
The mobile version is not the same as the main site. How to access it?
There is no way to disable checkout page. I can only hide “checkout” button
Ok Hide it please.
The mobile version still not working when you click on a product it doesnt show anything only white background.
We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.
The mobile version is not the same as the main site. How to access it?
Ok Hide it please.
The mobile version still not working when you click on a product it doesnt show anything only white background.
We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.
The mobile version is not the same as the main site. How to access it?
Use following CSS fix:
.pk-aside-tabs .cart-button a:last-child {display: none !important}Thank you, but its still shows after you press view cart and when you press on the cart icon it goes back to checkout cheet. That is also on the mobilve version.
We are using the AMP version of the mobile - Do you recommend that?
The mobile version still not working when you click on a product it doesnt show anything only white background while using AMP.
We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.
The mobile version is not the same as the main site when using AMP.
1. I can’t see the checkout button in desktop version. (in AMP I just hide it)
2. AMP is just an option and can be disabled. You can read more about AMP here to decide to use it or not
3. Product page is fixed
4. Yes, AMP have it’s own mobile optimised design
The Product page is working now on mobile, thanks. - BUt when you click on the cart you go to the checkout page and not to the payment page, it must be the payment and not the checkout.
Ok about the AMP.
Now where ever you click on the site you get this error, please see attached file. That happened efter you fixed the product problem on mobile.
Also when not using AMP the languange button doesnt show on mobile even though its enabled.
We want to go live before Christmas. But it seems impossible now with all these problem….
Attachments:
when you click on user inform...(155.8 KiB)Fred? the site is not working since you fixed the product on mobile. We need to fix this so we can work with the site? Its very urgent now.
Sorry for the inconvenience. It’s fixed now
PHP 7.4 brings a lot of problems. Despite a lot of testing we still find out different issues
Fred whats going on - you need to follow the cart all the way - Its still the same problem after you click the product.
Come on man we are really behind on everything now……
Fixed
Thank you, Now the language option not showing on mobile version even if its enableb AMP is disabled.
We cant change language on mobile version because of that.
You have to enable Languages for the “Simple Header” selected in Theme Settings, see the screenshot https://take.ms/HMZKc (I already did that)
OK thanks Fred. Im sorry but we talked to Klarna and we need to have checkout button again so they can help us with a solution.
Can you please unhide it so we can solve that issue?
Im talking to Klarna support now - Can please unhide the checkout button ?
Done
Fred ?
Fred, we found the problem and its your checkout module that need to be disabled. Can you please tell us where to disable it? Klarna is working fine but your checkout is also showing. We need to disable it not only hide it - Disable it.
This one the whole thing need to be disabled both on all the platforms. Desktop, mobile and so on…
Attachments:
Alysum sheckout_Skärmbild 202...(97 KiB)Our theme doesn’t have any checkout module. It uses native prestashop checkout page and no way to disable it.
That is a question to prestashop developers.
Ouch…..You dont have any idea at all about that ?
Is it possible for you to just change the links? for both desktop, mobile and pads ? Please see attached images.
Attachments:
This Kassa link is wrong_Skär...(27.4 KiB)This Kassa link works perfect...(112.7 KiB)if you can change it to this ...(31.2 KiB)do you ned to hide those buttons?
No not hide. One of the links works the file called “this kassa link works fine” I was wondering if yoou can help me out by linking the second kassa button the file called “This kassa link is wrong” so it have the same link as “this kassa link works fine”
If you look at the name of the pictures you will understand what I mean.
This kassa link works fine. If you look at the image where I draw circle and red arrow.
Attachments:
This link not working - Skärm...(59.1 KiB)if you can change it to this ...(31.2 KiB)This Kassa link works perfect...(112.7 KiB)That requires code customization. Currently we have a lot of tickets and don’t have free time to provide customization service, sorry.
Fred, the desktop changes we do dont show on the mobil verion. How to change the setting on mobil version? When AMP is disabled. Also we want to change URL of cart checkout where can we find the mobil code so we can do that? I mean if you look at the mobil version in creative elements it doesnt look the same on real mobil.
What exactly changes do you mean?
If you look in creative elements on mobil version it doesnt look the same live on mobil.
We did change the URL for checkout on desktop and works fine - But the changes did didnt follow to the mobile version.
We want to change URL also in mobil. Can you point us on the right direction or can you help us with that?
And why doesnt the changes we do on creative element on desktop doesnt follow to mobil version?
Yes, because you have enabled AMP module that has it’s own independent mobile design. Just disable AMP module if you don’t need it
Fred my friend you are not reading what im typing :D I said earlier its disable AMP is disabled.
But there is no another “mobile” version of the theme except AMP. If AMP is disable you have one URL on all devices
Please make sure the AMP module is disabled or even uninstall it
AMP is disable - Please see attached files.
AMP is disabled and we tried to uninstall it - that didnt even possible it seems………….
Attachments:
Mobile version when you look ...(28.3 KiB)image_6487327.JPG(65.6 KiB)Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile
Credentials updated…
I don’t understand the problem
I see the same content in Creative Elements editor and in the front page on mobile device - https://take.ms/fpBh5
Fred I sent you pictures… of the problem. See previous msg please.
If you look in creative elmements for mobile version it doesnt look the same as it is on mobile live.
The changes we do for exampel changing URL for checkout that doesnt change on mobile version.
Also as I mentioned earlier the disgned you see for mobile version in CREATIVE elements doesnt look the same on mobile.
SO there is a problem with the changes doesnt follow to mobile version.
ok. Go to Theme Settings → Header and disable “Simple Header” option
Thats it :D - Many thanks.
But I mean why doesnt that be disabled when you disable the whole AMP. That is really wiered.
You are welcome!
Fred, Now the menus doesnt works when you click on them, the cart disappears when you add products and that on mobile version. All that worked before the changes.
I don’t see the issue, menu works fine for me - https://take.ms/lHXSU
You need to continue in the menu click until you get to the submenu and try to click on the plus icon (+) it doesnt work and when you add product to cart and click continue shopping - the cart Icon disappears.
On mobile version.
Attachments:
Cart disseppears Skärmbild 20...(147.3 KiB)Submenu not working Skärmbild...(23.6 KiB)Have you checked it ?
Should works fine now, tested out on my phone https://take.ms/3Jh4we
The menu works fine now thank you. But you forgot the cart, its still disappears. I sent you pictures also for that issue in previous comments.
Can you check it please?
Also the 3 of five buttons not working on the top header. The favorits, languages and Currency buttons not working. All that on mobile vetsion.
Sorry for the delay.
It’s fixed now https://take.ms/KuXM8
Thanks Fred, you didnt fix the rest, 3 of 5 buttons not working on the top header. The favorits, languages and Currency buttons not working. All that on mobile vetsion.
I have a question. Do you help with the design of the page also?
It start to work if I disable custom CSS code, see the screenshot - https://take.ms/CrhHr
What help with page design do you need?
Is there a faster way to comunicate with you? Like A chat or whatsapp?
We provide support through this website. We have other customers as well and must reply to everyone. We are trying our best to reply as soon as possible
If you look at the mobile design before the code we wrote in custome css it looked really bad so we wrote that code but we want the menu icon to the far left and the cart with the search to far right on the same row with black background and with the menu icon and the cart and search white.
Can you help us with that?
It might also solve the button issue as you mentioned.
We tried to do it with creative elements but couldnt find it.
Im talking only about the mobile version
I see weird js error “Attempted to assign to readonly property.” trying to find out where it comes from
I attached 3 images.
I named them so you understand what I mean.
You wrote
I see weird js error “Attempted to assign to readonly property.” trying to find out where it comes from
You mean thats why we cant change alot of things in creative elements? its read only? Because alot of things we couldnt change in creative elements.
Attachments:
original design also in engli...(274.9 KiB)when we wrote the code in css...(293.6 KiB)this is how we want it on mob...(65.6 KiB)We are working to figure out what’s wrong
if you want to have the design like on the screenshot “this is how we want it on mob…(65.6 KiB)” you need to go to Theme Settings → Header and enable “Simple Header” option
We cant because the prestashop checkout takes over in cart and we are using klarna checkout.
We did change the URL for checkout in desktop and it works fine with klarna.
We want to use the Simple header but the prestashop checkout takes over after you put products in cart and you click out from cart and clicks back to cart again the prestashop checkouts takes over.
Its really annoying we are way behind on everthing because of that. I mean you must have encounter this problem before that customers dont want to use prestashop checkout?? Fred we really bought your theme to speed up the launch but now it feels like a really big misstake and sorry for my language it seems we are fucked. the ceative elements doesnt allow us to change anything. As you mentioned it seems readonly.
If you can help us to change the checkout URL to the same URL as the cart on mobile version “With simple header enable” it will solve our problems. Otherwise we cant use the simple header. Or help us disable the prestashop checkout…. Prestashop never reply. Weve been trying to connect with them but NOTHING.
First of all that’s absolutely not a problem of the theme. You are modifying urls and changing prestashop behaviour. But the theme is just display different data and doesn’t manage any url routes and etc… There is no any problem to change the url in the simple header.
I just removed “checkout” button from simple header, there is no “checkout” link now in simple header
Deos it really look like its gone for you?????
See the picture.
The damn prestashop registration for prestashop payment/checkout just shows up again and again and again. Why dont you test your changes before teling its fixec???? you are just wasting our time over and over with this support mail back and forward. PLEASE test your changes so we dont waste more time.
Attachments:
image_123986672 (1).JPG(196.1 KiB)Where did your click to get checkout page?
As I wrote your many times, that’s not a theme problem. You need a developer who can make such customization for you
We cant because the prestashop checkout takes over in cart and we are using klarna checkout.
We did change the URL for checkout in desktop and it works fine with klarna.
We want to use the Simple header but the prestashop checkout takes over after you put products in cart and you click out from cart and clicks back to cart again the prestashop checkouts takes over.
Its really annoying we are way behind on everthing because of that. I mean you must have encounter this problem before that customers dont want to use prestashop checkout?? Fred we really bought your theme to speed up the launch but now it feels like a really big misstake and sorry for my language it seems we are fucked. the ceative elements doesnt allow us to change anything. As you mentioned it seems readonly.
If you can help us to change the checkout URL to the same URL as the cart on mobile version “With simple header enable” it will solve our problems. Otherwise we cant use the simple header. Or help us disable the prestashop checkout…. Prestashop never reply. Weve been trying to connect with them but NOTHING.
Have to tried to ask Klarna support?
Have tried Classic theme? Does it work in another way then Alysum?
Fred - We talked about this earlier - Its not klarna checkout the problem. Its in prestashop with your theme - You are selling your theme with prestashop checkout.
Have you not ever have this problem with other customers? that Prestashop checkout taking over klarnas checkout or other payments methods?
Have you solved the JS problem for creative element that makes it readonly ?
Have you checked that when AMP is disable your Theme looks like shit on Mobile?
I’m not agree that’s our problem. Did you test out Klarna module with Classic theme? Does it work as you need?
AND YES IT WORKS PERFECT IN CLASSIC.
99% of the problems we are having is because if you theme.
THere is NO prestashop checkout on classic it doesnt even show up - NOt on desktob or mobile.
Maybe because Classic theme doesn’t have custom mobile header option?
You need to delete a link to checkout from header on mobile devices, right?
Fred - nothing working on your theme. Klarnacheckout works perfect on classic all our images looks perfect on classic actually everything works perfect on classic - We bought your theme to speed up everything but that is not the case.
We want our page to looke as you promised it will look like on your demo without klarna checkout and not the checkout you show on your theme.
Can you please fix that???? Else I feel we want our money back.
I can’t understand the problem you have.
Could you please provide a link and screenshots to let me see what I have to fix?
Or even better to show the problem on video
As I understand the problem with simple header option only, right?
Its when you put product in cart and continue shoping and then click the cart and click checkout then insted of the klarna checkout it goes to your/prestashop checkout registration insted.
What I understand is that on your theme klarna doesnt overide the old checkout its not allowed or something. But on classic it seems it does override your/prestashops checkout and it works fine.
What I understand is that on your theme klarna doesnt overide the old checkout its not allowed or something. But on classic it seems it does override your/prestashops checkout and it works fine.
Is the problem with simple header option only?
if the cart/checkout is in the simple header then yes.
are you working with it now? - Because it seems that the settings are changing back to old settings.
I didn’t touch it yet, checking out locally
You wrote: “changing URL for checkout that doesnt change on mobile version” Could you please show me at a screenshot where did you change the url and where it doesn’t changed in mobile version?
I tested on classic and all works fine. Changed back to Alysum and all the settings is back as before and mobile version not working any longer.
Klarna checkout works on mobile version after we changed the URL to cart URL. Also It works on mobile version if NOT AMP is enable. As long as AMP is enable it doesnt work.
But still the thing is that it works fine on classic. Som im sure its your theme making the problems. And I have no idea what is doing that.
You wrote: “changing URL for checkout that doesn’t change on mobile version”.
Could you please show me at a screenshot where did you change the url and where it doesn’t changed in mobile version?
here.
Attachments:
if you can change it to this ...(31.2 KiB)Ok, so, I hide Checkout button in sidebar to avoid link duplication - https://take.ms/a8Zj8
Is there anything else that required to be changed?
Hide it will not solve the problem. Also you cant hide the checkout because then the customer cant checkout…..
you need to make it working as it doese on the classic.
so you want to have two buttons with the same link to cart page?
If you look how it works on classic you will understand.
Could you please take a screenshot to show it to me?
why not activate the classic and try to pruchase product and ull see. I think its the best way to understand how it works.
When I try to purchase a product I see a cart page - https://take.ms/fl29I is that correct?
Where is the problem? We wrote so much text here, but I still can’t understand what’s wrong.
Could you please take a screenshot of the issue?
You still dont undertand the problem I see. I sent you pictures weve been doing this back and forward for the last 1-2 weeks.
WHy not take it on phone and I show you by doing?
ok go to mobify.se on mobile. Let me know whene you are there.
I just added a product to cart and go to cart page, seeing this = https://take.ms/jrMZ3
exactly now klick to home and add another product.
Ok, clicked on logo to go to home page, added new product to cart and again got to Cart page, see the same Klarna checkout
now in the cart click checkout.
Cart sidebar or Cart page?
cart icon
and when you get in cart page click checkout
Where I have to click here? - https://take.ms/xrOl6
You hided the checkout button. YOU CANT HIDE IT. Make it visible again and click on it.
Ok, if I click on that button, I’ll go to checkout page, but you asked to change the url from checkout to cart, right?
I change the link on checkout page to cart page as you asked me for
We shouldnt have to do that - It should just work. It works on classic.
The checkout is for the customer to chooe to look in the cart or choose to checkout.
I changed the link on checkout page to cart page as you asked me for
when the customer click on checkout it should take him to klarnas checkout - Look at the picuter - This is the klarna checkout.
Attachments:
klarna checkout Skärmbild 202...(66.9 KiB)it works now exactly like you say
Now it seems working…. THANK YOU.
To another issue now…. When you fixed the cart icon on mobile version for not diseppearing, you made it visible on desktop all the time insted.
Attachments:
cart visible all the time on ...(6.6 KiB)Yes, my bad. Now it’s fixed
No worries thank you.
Now the images have totally different scale some are really huge and some are smaller and some are very low versas the right text and colors to the right.
Please see the pictures.
Attachments:
bilder som är fel storlek och...(249.1 KiB)bilder som är ok storlek och ...(571.9 KiB)Could you please give me a link to a page where I can see the issue?
https://mobify.se/sv/mobilskal/382-1728-iphone-13-pro-max-ipx-nmd-4.html#/8-farg-vit
That’s not theme’s problem
Read more about images here https://alysum5.promokit.eu/promokit/documentation/#images
Tips to get nice looking images: Source Images Source images should have the same ratio as defined in the Images SettingsStrange because it works fine in classic but not in your theme. Also we have the same image settings as shown in the link you sent. Still not its scales crazy bad.
Can you please check it as its working fine on classic.
Please make sure your source images (that you uploading to product) has the same ratio as defined in the Images Settings
It doesnt matter - Even if we change the size of the image it doesnt work. Same thing exactly same pictures are scaled on classic as they should but not in you theme.
It works on classic.
Because Classic theme has it’s own Images Settings. If you need the same images as in Classic just change Alysum theme images dimensions.
That is 100% not any problem of the theme. Every theme just display images but doesn’t manage them.
I changed the image size to medium_default Width 500px Height 650px but still not working - CLeard cash both in BO and webbrowser. All the image settings are as your default settings - Still not changing.
You have to regenerate images after changing settings.
Please read user manual here https://docs.prestashop-project.org/1.7-documentation/user-guide/improving-shop/customizing-store-design/image-settings#imagesettings-imagespreferences
That’s 100% not a problem of the theme
where do you change Alysum theme images dimensions?
Fred it doesnt work I changed the image size and still not working - Its seems that the theme container of the image wrong.
I cnanged the size of the image but the container didnt change. The image was small but still huge container. look at the attached picture.
Attachments:
image container_Skärmbild 202...(422 KiB)also its on all images doesnt matter if the image have low ratio or not. It still show huge white background.
Write you once more, the theme doesn’t manage (crop, cut, etc…) any images, that’s prestashop function.
Please make sure the image you uploading has the same dimension as you defined in the Images Settings
But how does the classic works fine without any changes for the uploading pictures - ALL the pictures have the same dimension as we have in your theme.
WE didnt do anything to the images in classic and it still show all the images exactly the same dimension but NOT on your theme.
I already gave you the answer. Classic theme has it’s own Image Settings.
Please make sure the image you uploading has the same dimension as you defined in the Images Settings
what you are saying that your images setting is shit and we need to change all our image dimension to fit in your theme?
How the hell is that right answer????
Do you have any idea how many picutres you are telling us to change dimension on?
Are you really serious right now ?????
All the settings resets when switching back from classics - Also the mobile version looks like shit when switching back from classic. Can you please fix it??
also on tablet looks really wiered
also when you put product in the cart it doesnt show what you have product in the cart and you need to refresh to see that you have product in the cart.
can you please explain for me why when I change whatever I need in classic it works right away and when I change something in your Theme it never works?
Ive been chaning all the image settings NOT EVEN ONE change I do works. I regenerate thumbnails - I clear cash - I clear cash in webbrowser all kind of things. I change the ratio on our images it get smaller but not the damn container its in. You did the same with prestashop and klarna you just ignore the facts and blame everything on others.
Can you PLEASE CHECK THE PROBLEM ?
As I can see you have image dimensions defined in the images section as 1000×1300, but in the product page I see you have uploaded square image 500×500
The image you uploading should have defined dimensions 1000×1300, see the screenshot https://take.ms/81QGV
can you please explain for me why when I change whatever I need in classic it works right away and when I change something in your Theme it never works?
Ive been chaning all the image settings NOT EVEN ONE change I do works. I regenerate thumbnails - I clear cash - I clear cash in webbrowser all kind of things. I change the ratio on our images it get smaller but not the damn container its in. You did the same with prestashop and klarna you just ignore the facts and blame everything on others.
Can you PLEASE CHECK THE PROBLEM ?
yes it was, that image was if you look closer is not in use. That one I tried with after you told me to change our ratio. And I tried another one still not working.
Try change it yourself and you will see that its not working as you are saying. The whole shop have the same problem. The images are different size but still ALL showing VERY big all over the shop.
All the images have bigger images then when you click the zoom button. Try it you will see.
Attachments:
bild storlek Skärmbild 2021-1...(708.3 KiB)bildstorlek 2 Skärmbild 2021-...(443.8 KiB)bildstorlek 3 Skärmbild 2021-...(616.9 KiB)I just uploaded test image with defined dimensions 1000×1300 and as you can see here https://mobify.se/sv/airpodsskal/441-airpods-skal.html it was uploaded unmodified without any artefacts
That is not the problem. The problem is that you CANT Change it to smaller - It should change automatically when you change the image settings (Thats why I hade the 500×500) and changed the image settings to 500×500 (clicked regenerate thumbnails) without any results more then the picture inside the container was smaller. - try to change the image settings you will see that it doesnt change att all - I also changed the image settings to 800×800 without any results at all.
In classic its 800×800 (the images settings) and all the pictures without changing any ratio on our images and it was perfect.
Look at the attached files. The whole shop have the same scale. all that on desktop. Not on mobile.
Attachments:
bild storlek Skärmbild 2021-1...(708.3 KiB)bildstorlek 2 Skärmbild 2021-...(443.8 KiB)bildstorlek 3 Skärmbild 2021-...(616.9 KiB)you are doing some customization, our support doesn’t cover such questions, sorry.
By default everything works fine.
Please find a developer who will help you to customise the theme as you need.
ARE YOU kidding by default everything works fine????????
Are you even looking on all our tickes and all other peoples tickets ?????
Amazing - The classic works fine and you are saying its not the theme again. without even testing what im telling you. If it wasnt your theme the problem why is it working on classic without any changes at all with our image settings - If it was customization issue it should at least change the changes we do in image setting. Its your theme that hinder all the changes we are doing, it has been like that from day one. -
try to solve the problem its on your end. At least do the changes and see by yourself. You are not looking as you should, your not looking at the images we are sending you.
can you please send me your boss email adress please? This is not working as we hoped.
“It should change automatically when you change the image settings” - not it should not change automatically.
There is no such option to change image container width in back office. You have to use custom CSS.