• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.12.21, 21:13
  • Opened by: sami Alkhoury

Ticket #22786 - Prestashop 1.7.8.2, translations and default language

Hey guys!

Just saw, after manually translating what the Prestashop won’t auto generate (500 expressions), that the Theme is not responding to Prestashop settings....

Regards Tomas

Comments

Fred 16 Dec 2021, 10:36

Hi, Tomas.
I can't clearly understand the problem, maybe you can show it to me at a screenshot?

sami Alkhoury 16 Dec 2021, 10:47

Hi Fred, The language translation doesnt work all over the site also when we choose language as default, it change back to english when you click on a link.

Fred 16 Dec 2021, 10:53

You have to separate theme translation, modules translations and content translation.
As I can see you have translated the theme with no problem.
- To translate modules, you have to know what modules you added to the home page, for example this one in header https://take.ms/9aJzS is Header Items module
- To translate the content, see "Multilanguage Layouts Configuration" video tutorial in the theme documentation https://alysum5.promokit.eu/promokit/documentation/#page_builder

sami Alkhoury 16 Dec 2021, 11:45

Yes i understand now, nice. ;) Still the page is not adjusting to the automatic language setting in Prestashop. Normally you set it under localization.

And we can't seem to find how to translate the menu-2, the dropdown.

Fred 16 Dec 2021, 12:59

The theme doesn't manage automatic language settings, that is a function of prestashop platform. The theme just display content received from prestashop.
As for menu, you need to have two layouts and select them for every language, see the screenshot https://take.ms/zWlsn

sami Alkhoury 16 Dec 2021, 14:00

ok thanks - That worked. Now the go to top button is enabled but not showing. Sorry for asking this but shouldnt all these functions be workting from the start ?

Fred 16 Dec 2021, 14:01

Of course everything should work from start. But sometime different issues happens and that's why we are here to figure out what's wrong

sami Alkhoury 16 Dec 2021, 14:02

:D okok thanks

Now the go to top button is enabled but not showing.

Ps amazing support.

sami Alkhoury 16 Dec 2021, 16:28

Fred?

Fred 16 Dec 2021, 16:29

We have a lot of other tickets, we will back to you as soon as possible, don't worry

Fred 17 Dec 2021, 12:30

The issue has been fixed. Please test to confirm the change

sami Alkhoury 17 Dec 2021, 12:50

Hi Fred, the scroll up works now, thanks.

The payment stoped working again, what is it that makes the payment stop? Because we havent done anything to the payment.

We need to know how to fix in the future so we can fix it ourself insted of asking about it all the time.
Also the mobile version have some issue like when you click on a product you get only white screen and cant show the product.

Fred 17 Dec 2021, 13:24

Please make sure your payment methods configured properly. The most of errors comes from the configuration.
As for mobile version, that was compatibility problem with PHP 7.4 and now it should be fixed, please check it out

sami Alkhoury 17 Dec 2021, 13:40

The payment option Klarna has already been installed, configured and tested. So that one we know works. So here is our issues at the moment:

1. The mobile version has issues:

  1. It displays content that we didn't put there
  2. When you click on the product image it shows you nothing
  3. the url is /mobile, i haven't seen any settings for mobile version files, only Creative elements so i was guessing it is all css media querys?

2. The desktop version:

  1. payment option, but that one i wrote before. It worked a while ago, then stopped, then just before you answered it worked and when you answered it stopped again.

If this helps you figure out things.

Fred 17 Dec 2021, 13:44

Could you please switch to classic theme and check out is the payment methods works there?

sami Alkhoury 17 Dec 2021, 14:01

Yes it is working with Classic theme, just tested it

Fred 17 Dec 2021, 14:31

Ok, as I can see the Klarna module works on Cart page but not in Checkout. I have switched back to Alysum theme and Klarna module works the same on cart page https://mobify.se/en/module/klarnaofficial/checkoutklarnakco

sami Alkhoury 17 Dec 2021, 14:36

Hmm, its not working for me...

–attatched picture–

Attachments:

cart-error-1.jpg (325.9 KiB)
Fred 17 Dec 2021, 14:37

But you go to checkout, as I wrote you above Klarna module works on Cart page https://mobify.se/en/module/klarnaofficial/checkoutklarnakco

Fred 17 Dec 2021, 14:39

I can hide Checkout page if you want

sami Alkhoury 17 Dec 2021, 14:41

ah yes it works now on the cart page, yes you are correct, i'm sorry i read wrong ;)

sami Alkhoury 17 Dec 2021, 14:58

So we are not suppose to have the checkout?

Fred 17 Dec 2021, 14:59

That is a question to Klarna module. Maybe they are writing something in the documentation, I honestly no idea

sami Alkhoury 17 Dec 2021, 15:02

ah ok... i will look into it

sami Alkhoury 17 Dec 2021, 15:31

How can we disable the checkout? It doesnt show on classic version only on Alysum theme.

Also the mobile version still not working when you click on a product it doesnt show anything only white background.

We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.

The mobile version is not the same as the main site. How to access it?

Fred 18 Dec 2021, 11:16

There is no way to disable checkout page. I can only hide "checkout" button

sami Alkhoury 18 Dec 2021, 12:22

Ok Hide it please.

The mobile version still not working when you click on a product it doesnt show anything only white background.

We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.

The mobile version is not the same as the main site. How to access it?

sami Alkhoury 18 Dec 2021, 16:00

Ok Hide it please.

The mobile version still not working when you click on a product it doesnt show anything only white background.

We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.

The mobile version is not the same as the main site. How to access it?

Fred 18 Dec 2021, 18:41

Use following CSS fix:

.pk-aside-tabs .cart-button a:last-child {display: none !important}
sami Alkhoury 18 Dec 2021, 18:53

Thank you, but its still shows after you press view cart and when you press on the cart icon it goes back to checkout cheet. That is also on the mobilve version.

We are using the AMP version of the mobile - Do you recommend that?
The mobile version still not working when you click on a product it doesnt show anything only white background while using AMP.

We tried the mobile verson in classic theme and it worked fine. But with your theme it doesnt work.

The mobile version is not the same as the main site when using AMP.

Fred 19 Dec 2021, 11:45

1. I can't see the checkout button in desktop version. (in AMP I just hide it)
2. AMP is just an option and can be disabled. You can read more about AMP here to decide to use it or not
3. Product page is fixed
4. Yes, AMP have it's own mobile optimised design

sami Alkhoury 19 Dec 2021, 12:01

The Product page is working now on mobile, thanks. - BUt when you click on the cart you go to the checkout page and not to the payment page, it must be the payment and not the checkout.

Ok about the AMP.

Now where ever you click on the site you get this error, please see attached file. That happened efter you fixed the product problem on mobile.

Also when not using AMP the languange button doesnt show on mobile even though its enabled.
We want to go live before Christmas. But it seems impossible now with all these problem....

Attachments:

sami Alkhoury 20 Dec 2021, 13:21

Fred? the site is not working since you fixed the product on mobile. We need to fix this so we can work with the site? Its very urgent now.

Fred 20 Dec 2021, 13:30

Sorry for the inconvenience. It's fixed now
PHP 7.4 brings a lot of problems. Despite a lot of testing we still find out different issues

sami Alkhoury 20 Dec 2021, 13:33

Fred whats going on - you need to follow the cart all the way - Its still the same problem after you click the product.
Come on man we are really behind on everything now......

Fred 20 Dec 2021, 13:44

Fixed

sami Alkhoury 20 Dec 2021, 13:59

Thank you, Now the language option not showing on mobile version even if its enableb AMP is disabled.
We cant change language on mobile version because of that.

Fred 20 Dec 2021, 14:05

You have to enable Languages for the "Simple Header" selected in Theme Settings, see the screenshot https://take.ms/HMZKc (I already did that)

sami Alkhoury 20 Dec 2021, 14:45

OK thanks Fred. Im sorry but we talked to Klarna and we need to have checkout button again so they can help us with a solution.
Can you please unhide it so we can solve that issue?

sami Alkhoury 20 Dec 2021, 14:57

Im talking to Klarna support now - Can please unhide the checkout button ?

Fred 20 Dec 2021, 14:58

Done

sami Alkhoury 20 Dec 2021, 15:07

Fred ?

sami Alkhoury 20 Dec 2021, 16:47

Fred, we found the problem and its your checkout module that need to be disabled. Can you please tell us where to disable it? Klarna is working fine but your checkout is also showing. We need to disable it not only hide it - Disable it.

sami Alkhoury 20 Dec 2021, 16:49

This one the whole thing need to be disabled both on all the platforms. Desktop, mobile and so on...

Fred 20 Dec 2021, 16:53

Our theme doesn't have any checkout module. It uses native prestashop checkout page and no way to disable it.
That is a question to prestashop developers.

sami Alkhoury 20 Dec 2021, 18:43

Ouch.....You dont have any idea at all about that ?
Is it possible for you to just change the links? for both desktop, mobile and pads ? Please see attached images.

Fred 20 Dec 2021, 22:37

do you ned to hide those buttons?

sami Alkhoury 20 Dec 2021, 22:44

No not hide. One of the links works the file called "this kassa link works fine" I was wondering if yoou can help me out by linking the second kassa button the file called "This kassa link is wrong" so it have the same link as "this kassa link works fine"

If you look at the name of the pictures you will understand what I mean.
This kassa link works fine. If you look at the image where I draw circle and red arrow.

Fred 21 Dec 2021, 12:19

That requires code customization. Currently we have a lot of tickets and don't have free time to provide customization service, sorry.

sami Alkhoury 23 Dec 2021, 11:12

Fred, the desktop changes we do dont show on the mobil verion. How to change the setting on mobil version? When AMP is disabled. Also we want to change URL of cart checkout where can we find the mobil code so we can do that? I mean if you look at the mobil version in creative elements it doesnt look the same on real mobil.

Fred 23 Dec 2021, 11:33

What exactly changes do you mean?

sami Alkhoury 23 Dec 2021, 11:45

If you look in creative elements on mobil version it doesnt look the same live on mobil.
We did change the URL for checkout on desktop and works fine - But the changes did didnt follow to the mobile version.
We want to change URL also in mobil. Can you point us on the right direction or can you help us with that?

And why doesnt the changes we do on creative element on desktop doesnt follow to mobil version?

Fred 23 Dec 2021, 11:45

Yes, because you have enabled AMP module that has it's own independent mobile design. Just disable AMP module if you don't need it

sami Alkhoury 23 Dec 2021, 11:51

Fred my friend you are not reading what im typing :D I said earlier its disable AMP is disabled.

Fred 23 Dec 2021, 11:55

But there is no another "mobile" version of the theme except AMP. If AMP is disable you have one URL on all devices
Please make sure the AMP module is disabled or even uninstall it

sami Alkhoury 23 Dec 2021, 12:02

AMP is disable - Please see attached files.

AMP is disabled and we tried to uninstall it - that didnt even possible it seems.............

Fred 23 Dec 2021, 12:03

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile

Det finns ett fel.
Anställd finns inte eller så är lösenordet felaktigt.
sami Alkhoury 23 Dec 2021, 12:06

Credentials updated...

Fred 23 Dec 2021, 12:11

I don't understand the problem
I see the same content in Creative Elements editor and in the front page on mobile device - https://take.ms/fpBh5

sami Alkhoury 23 Dec 2021, 12:14

Fred I sent you pictures... of the problem. See previous msg please.
If you look in creative elmements for mobile version it doesnt look the same as it is on mobile live.

The changes we do for exampel changing URL for checkout that doesnt change on mobile version.
Also as I mentioned earlier the disgned you see for mobile version in CREATIVE elements doesnt look the same on mobile.
SO there is a problem with the changes doesnt follow to mobile version.

Fred 23 Dec 2021, 12:15

ok. Go to Theme Settings → Header and disable "Simple Header" option

sami Alkhoury 23 Dec 2021, 12:31

Thats it :D - Many thanks.
But I mean why doesnt that be disabled when you disable the whole AMP. That is really wiered.

Fred 23 Dec 2021, 12:31

You are welcome!

sami Alkhoury 23 Dec 2021, 12:52

Fred, Now the menus doesnt works when you click on them, the cart disappears when you add products and that on mobile version. All that worked before the changes.

Fred 23 Dec 2021, 13:04

I don't see the issue, menu works fine for me - https://take.ms/lHXSU

sami Alkhoury 23 Dec 2021, 13:07

You need to continue in the menu click until you get to the submenu and try to click on the plus icon (+) it doesnt work and when you add product to cart and click continue shopping - the cart Icon disappears.

On mobile version.

sami Alkhoury 23 Dec 2021, 17:35

Have you checked it ?

Fred 24 Dec 2021, 10:04

Should works fine now, tested out on my phone https://take.ms/3Jh4we

sami Alkhoury 24 Dec 2021, 10:32

The menu works fine now thank you. But you forgot the cart, its still disappears. I sent you pictures also for that issue in previous comments.
Can you check it please?

Also the 3 of five buttons not working on the top header. The favorits, languages and Currency buttons not working. All that on mobile vetsion.

Fred 27 Dec 2021, 12:05

Sorry for the delay.
It's fixed now https://take.ms/KuXM8

sami Alkhoury 27 Dec 2021, 15:31

Thanks Fred, you didnt fix the rest, 3 of 5 buttons not working on the top header. The favorits, languages and Currency buttons not working. All that on mobile vetsion.

I have a question. Do you help with the design of the page also?

Fred 27 Dec 2021, 17:30

It start to work if I disable custom CSS code, see the screenshot - https://take.ms/CrhHr

Fred 27 Dec 2021, 17:30

What help with page design do you need?

sami Alkhoury 27 Dec 2021, 17:52

Is there a faster way to comunicate with you? Like A chat or whatsapp?

Fred 27 Dec 2021, 17:53

We provide support through this website. We have other customers as well and must reply to everyone. We are trying our best to reply as soon as possible

sami Alkhoury 27 Dec 2021, 18:05

If you look at the mobile design before the code we wrote in custome css it looked really bad so we wrote that code but we want the menu icon to the far left and the cart with the search to far right on the same row with black background and with the menu icon and the cart and search white.

Can you help us with that?

It might also solve the button issue as you mentioned.

We tried to do it with creative elements but couldnt find it.

Im talking only about the mobile version

Fred 28 Dec 2021, 11:17

I see weird js error "Attempted to assign to readonly property." trying to find out where it comes from

sami Alkhoury 28 Dec 2021, 12:17

I attached 3 images.
I named them so you understand what I mean.

You wrote
I see weird js error "Attempted to assign to readonly property." trying to find out where it comes from

You mean thats why we cant change alot of things in creative elements? its read only? Because alot of things we couldnt change in creative elements.

Fred 28 Dec 2021, 12:19

We are working to figure out what's wrong

Fred 28 Dec 2021, 12:55

if you want to have the design like on the screenshot "this is how we want it on mob...(65.6 KiB)" you need to go to Theme Settings → Header and enable "Simple Header" option

sami Alkhoury 28 Dec 2021, 13:14

We cant because the prestashop checkout takes over in cart and we are using klarna checkout.
We did change the URL for checkout in desktop and it works fine with klarna.

We want to use the Simple header but the prestashop checkout takes over after you put products in cart and you click out from cart and clicks back to cart again the prestashop checkouts takes over.

Its really annoying we are way behind on everthing because of that. I mean you must have encounter this problem before that customers dont want to use prestashop checkout?? Fred we really bought your theme to speed up the launch but now it feels like a really big misstake and sorry for my language it seems we are fucked. the ceative elements doesnt allow us to change anything. As you mentioned it seems readonly.

If you can help us to change the checkout URL to the same URL as the cart on mobile version "With simple header enable" it will solve our problems. Otherwise we cant use the simple header. Or help us disable the prestashop checkout.... Prestashop never reply. Weve been trying to connect with them but NOTHING.

Fred 29 Dec 2021, 12:16

First of all that's absolutely not a problem of the theme. You are modifying urls and changing prestashop behaviour. But the theme is just display different data and doesn't manage any url routes and etc...
There is no any problem to change the url in the simple header.
I just removed "checkout" button from simple header, there is no "checkout" link now in simple header

sami Alkhoury 29 Dec 2021, 12:41

Deos it really look like its gone for you?????
See the picture.
The damn prestashop registration for prestashop payment/checkout just shows up again and again and again. Why dont you test your changes before teling its fixec???? you are just wasting our time over and over with this support mail back and forward. PLEASE test your changes so we dont waste more time.

Attachments:

Fred 29 Dec 2021, 14:16

Where did your click to get checkout page?
As I wrote your many times, that’s not a theme problem. You need a developer who can make such customization for you

sami Alkhoury 29 Dec 2021, 14:17

We cant because the prestashop checkout takes over in cart and we are using klarna checkout.
We did change the URL for checkout in desktop and it works fine with klarna.

We want to use the Simple header but the prestashop checkout takes over after you put products in cart and you click out from cart and clicks back to cart again the prestashop checkouts takes over.

Its really annoying we are way behind on everthing because of that. I mean you must have encounter this problem before that customers dont want to use prestashop checkout?? Fred we really bought your theme to speed up the launch but now it feels like a really big misstake and sorry for my language it seems we are fucked. the ceative elements doesnt allow us to change anything. As you mentioned it seems readonly.

If you can help us to change the checkout URL to the same URL as the cart on mobile version "With simple header enable" it will solve our problems. Otherwise we cant use the simple header. Or help us disable the prestashop checkout.... Prestashop never reply. Weve been trying to connect with them but NOTHING.

Fred 29 Dec 2021, 14:27

Have to tried to ask Klarna support?
Have tried Classic theme? Does it work in another way then Alysum?

sami Alkhoury 29 Dec 2021, 14:53

Fred - We talked about this earlier - Its not klarna checkout the problem. Its in prestashop with your theme - You are selling your theme with prestashop checkout.

Have you not ever have this problem with other customers? that Prestashop checkout taking over klarnas checkout or other payments methods?

Have you solved the JS problem for creative element that makes it readonly ?

Have you checked that when AMP is disable your Theme looks like shit on Mobile?

Fred 29 Dec 2021, 14:55

I’m not agree that’s our problem. Did you test out Klarna module with Classic theme? Does it work as you need?

sami Alkhoury 29 Dec 2021, 15:09

AND YES IT WORKS PERFECT IN CLASSIC.

99% of the problems we are having is because if you theme.

THere is NO prestashop checkout on classic it doesnt even show up - NOt on desktob or mobile.

Fred 29 Dec 2021, 15:16

Maybe because Classic theme doesn’t have custom mobile header option?
You need to delete a link to checkout from header on mobile devices, right?

sami Alkhoury 29 Dec 2021, 15:22

Fred - nothing working on your theme. Klarnacheckout works perfect on classic all our images looks perfect on classic actually everything works perfect on classic - We bought your theme to speed up everything but that is not the case.

We want our page to looke as you promised it will look like on your demo without klarna checkout and not the checkout you show on your theme.

Can you please fix that???? Else I feel we want our money back.

Fred 29 Dec 2021, 15:26

I can’t understand the problem you have.
Could you please provide a link and screenshots to let me see what I have to fix?

Fred 29 Dec 2021, 15:26

Or even better to show the problem on video

Fred 29 Dec 2021, 16:31

As I understand the problem with simple header option only, right?

sami Alkhoury 29 Dec 2021, 16:34

Its when you put product in cart and continue shoping and then click the cart and click checkout then insted of the klarna checkout it goes to your/prestashop checkout registration insted.

What I understand is that on your theme klarna doesnt overide the old checkout its not allowed or something. But on classic it seems it does override your/prestashops checkout and it works fine.

sami Alkhoury 29 Dec 2021, 16:40

What I understand is that on your theme klarna doesnt overide the old checkout its not allowed or something. But on classic it seems it does override your/prestashops checkout and it works fine.

Fred 29 Dec 2021, 17:04

Is the problem with simple header option only?

sami Alkhoury 29 Dec 2021, 17:05

if the cart/checkout is in the simple header then yes.

sami Alkhoury 29 Dec 2021, 17:07

are you working with it now? - Because it seems that the settings are changing back to old settings.

Fred 29 Dec 2021, 18:39

I didn’t touch it yet, checking out locally

Fred 29 Dec 2021, 19:53

You wrote: "changing URL for checkout that doesnt change on mobile version"
Could you please show me at a screenshot where did you change the url and where it doesn't changed in mobile version?

sami Alkhoury 29 Dec 2021, 20:01

I tested on classic and all works fine. Changed back to Alysum and all the settings is back as before and mobile version not working any longer.

Klarna checkout works on mobile version after we changed the URL to cart URL. Also It works on mobile version if NOT AMP is enable. As long as AMP is enable it doesnt work.

But still the thing is that it works fine on classic. Som im sure its your theme making the problems. And I have no idea what is doing that.

Fred 29 Dec 2021, 20:01

You wrote: "changing URL for checkout that doesn't change on mobile version".
Could you please show me at a screenshot where did you change the url and where it doesn't changed in mobile version?

sami Alkhoury 29 Dec 2021, 20:05

here.

Attachments:

Fred 29 Dec 2021, 20:24

Ok, so, I hide Checkout button in sidebar to avoid link duplication - https://take.ms/a8Zj8

Is there anything else that required to be changed?

sami Alkhoury 29 Dec 2021, 20:27

Hide it will not solve the problem. Also you cant hide the checkout because then the customer cant checkout.....

you need to make it working as it doese on the classic.

Fred 29 Dec 2021, 20:28

so you want to have two buttons with the same link to cart page?

sami Alkhoury 29 Dec 2021, 20:29

If you look how it works on classic you will understand.

Fred 29 Dec 2021, 20:30

Could you please take a screenshot to show it to me?

sami Alkhoury 29 Dec 2021, 20:31

why not activate the classic and try to pruchase product and ull see. I think its the best way to understand how it works.

Fred 29 Dec 2021, 20:33

When I try to purchase a product I see a cart page - https://take.ms/fl29I is that correct?
Where is the problem? We wrote so much text here, but I still can't understand what's wrong.
Could you please take a screenshot of the issue?

sami Alkhoury 29 Dec 2021, 20:36

You still dont undertand the problem I see. I sent you pictures weve been doing this back and forward for the last 1-2 weeks.
WHy not take it on phone and I show you by doing?

sami Alkhoury 29 Dec 2021, 20:38

ok go to mobify.se on mobile. Let me know whene you are there.

Fred 29 Dec 2021, 20:39

I just added a product to cart and go to cart page, seeing this = https://take.ms/jrMZ3

sami Alkhoury 29 Dec 2021, 20:40

exactly now klick to home and add another product.

Fred 29 Dec 2021, 20:41

Ok, clicked on logo to go to home page, added new product to cart and again got to Cart page, see the same Klarna checkout

sami Alkhoury 29 Dec 2021, 20:42

now in the cart click checkout.

Fred 29 Dec 2021, 20:43

Cart sidebar or Cart page?

sami Alkhoury 29 Dec 2021, 20:44

cart icon

sami Alkhoury 29 Dec 2021, 20:44

and when you get in cart page click checkout

Fred 29 Dec 2021, 20:45

Where I have to click here? - https://take.ms/xrOl6

sami Alkhoury 29 Dec 2021, 20:46

You hided the checkout button. YOU CANT HIDE IT. Make it visible again and click on it.

Fred 29 Dec 2021, 20:47

Ok, if I click on that button, I'll go to checkout page, but you asked to change the url from checkout to cart, right?

Fred 29 Dec 2021, 20:49

I change the link on checkout page to cart page as you asked me for

sami Alkhoury 29 Dec 2021, 20:49

We shouldnt have to do that - It should just work. It works on classic.
The checkout is for the customer to chooe to look in the cart or choose to checkout.

Fred 29 Dec 2021, 20:50

I changed the link on checkout page to cart page as you asked me for

sami Alkhoury 29 Dec 2021, 20:52

when the customer click on checkout it should take him to klarnas checkout - Look at the picuter - This is the klarna checkout.

Attachments:

Fred 29 Dec 2021, 20:53

it works now exactly like you say

sami Alkhoury 29 Dec 2021, 20:59

Now it seems working.... THANK YOU.

To another issue now.... When you fixed the cart icon on mobile version for not diseppearing, you made it visible on desktop all the time insted.

Attachments:

Fred 29 Dec 2021, 21:05

Yes, my bad. Now it's fixed

sami Alkhoury 29 Dec 2021, 21:11

No worries thank you.

Now the images have totally different scale some are really huge and some are smaller and some are very low versas the right text and colors to the right.

Please see the pictures.

Fred 29 Dec 2021, 21:12

Could you please give me a link to a page where I can see the issue?

Fred 29 Dec 2021, 21:56

That's not theme's problem
Read more about images here https://alysum5.promokit.eu/promokit/documentation/#images

Tips to get nice looking images:
  Source Images
    Source images should have the same ratio as defined in the Images Settings
sami Alkhoury 29 Dec 2021, 22:26

Strange because it works fine in classic but not in your theme. Also we have the same image settings as shown in the link you sent. Still not its scales crazy bad.

Can you please check it as its working fine on classic.

Fred 29 Dec 2021, 22:27

Please make sure your source images (that you uploading to product) has the same ratio as defined in the Images Settings

sami Alkhoury 29 Dec 2021, 22:47

It doesnt matter - Even if we change the size of the image it doesnt work. Same thing exactly same pictures are scaled on classic as they should but not in you theme.

It works on classic.

Fred 29 Dec 2021, 22:49

Because Classic theme has it's own Images Settings. If you need the same images as in Classic just change Alysum theme images dimensions.
That is 100% not any problem of the theme. Every theme just display images but doesn't manage them.

sami Alkhoury 29 Dec 2021, 22:52

I changed the image size to medium_default Width 500px Height 650px but still not working - CLeard cash both in BO and webbrowser. All the image settings are as your default settings - Still not changing.

Fred 29 Dec 2021, 22:55

You have to regenerate images after changing settings.
Please read user manual here https://docs.prestashop-project.org/1.7-documentation/user-guide/improving-shop/customizing-store-design/image-settings#imagesettings-imagespreferences

That's 100% not a problem of the theme

sami Alkhoury 30 Dec 2021, 13:17

where do you change Alysum theme images dimensions?

sami Alkhoury 30 Dec 2021, 13:29

Fred it doesnt work I changed the image size and still not working - Its seems that the theme container of the image wrong.

sami Alkhoury 30 Dec 2021, 13:33

I cnanged the size of the image but the container didnt change. The image was small but still huge container. look at the attached picture.

sami Alkhoury 30 Dec 2021, 13:34

also its on all images doesnt matter if the image have low ratio or not. It still show huge white background.

Fred 30 Dec 2021, 13:38

Write you once more, the theme doesn't manage (crop, cut, etc...) any images, that's prestashop function.
Please make sure the image you uploading has the same dimension as you defined in the Images Settings

sami Alkhoury 30 Dec 2021, 13:42

But how does the classic works fine without any changes for the uploading pictures - ALL the pictures have the same dimension as we have in your theme.
WE didnt do anything to the images in classic and it still show all the images exactly the same dimension but NOT on your theme.

Fred 30 Dec 2021, 13:43

I already gave you the answer. Classic theme has it's own Image Settings.
Please make sure the image you uploading has the same dimension as you defined in the Images Settings

sami Alkhoury 30 Dec 2021, 13:45

what you are saying that your images setting is shit and we need to change all our image dimension to fit in your theme?
How the hell is that right answer????

sami Alkhoury 30 Dec 2021, 13:47

Do you have any idea how many picutres you are telling us to change dimension on?
Are you really serious right now ?????

sami Alkhoury 30 Dec 2021, 14:23

All the settings resets when switching back from classics - Also the mobile version looks like shit when switching back from classic. Can you please fix it??

sami Alkhoury 30 Dec 2021, 14:25

also on tablet looks really wiered

sami Alkhoury 30 Dec 2021, 14:45

also when you put product in the cart it doesnt show what you have product in the cart and you need to refresh to see that you have product in the cart.

sami Alkhoury 30 Dec 2021, 17:27

can you please explain for me why when I change whatever I need in classic it works right away and when I change something in your Theme it never works?
Ive been chaning all the image settings NOT EVEN ONE change I do works. I regenerate thumbnails - I clear cash - I clear cash in webbrowser all kind of things. I change the ratio on our images it get smaller but not the damn container its in. You did the same with prestashop and klarna you just ignore the facts and blame everything on others.

Can you PLEASE CHECK THE PROBLEM ?

Fred 30 Dec 2021, 19:00

As I can see you have image dimensions defined in the images section as 1000x1300, but in the product page I see you have uploaded square image 500x500

The image you uploading should have defined dimensions 1000x1300, see the screenshot https://take.ms/81QGV

sami Alkhoury 30 Dec 2021, 19:09

can you please explain for me why when I change whatever I need in classic it works right away and when I change something in your Theme it never works?
Ive been chaning all the image settings NOT EVEN ONE change I do works. I regenerate thumbnails - I clear cash - I clear cash in webbrowser all kind of things. I change the ratio on our images it get smaller but not the damn container its in. You did the same with prestashop and klarna you just ignore the facts and blame everything on others.

Can you PLEASE CHECK THE PROBLEM ?

sami Alkhoury 30 Dec 2021, 19:23

yes it was, that image was if you look closer is not in use. That one I tried with after you told me to change our ratio. And I tried another one still not working.
Try change it yourself and you will see that its not working as you are saying. The whole shop have the same problem. The images are different size but still ALL showing VERY big all over the shop.

All the images have bigger images then when you click the zoom button. Try it you will see.

Fred 30 Dec 2021, 19:31

I just uploaded test image with defined dimensions 1000x1300 and as you can see here https://mobify.se/sv/airpodsskal/441-airpods-skal.html it was uploaded unmodified without any artefacts

sami Alkhoury 30 Dec 2021, 19:45

That is not the problem. The problem is that you CANT Change it to smaller - It should change automatically when you change the image settings (Thats why I hade the 500x500) and changed the image settings to 500x500 (clicked regenerate thumbnails) without any results more then the picture inside the container was smaller. - try to change the image settings you will see that it doesnt change att all - I also changed the image settings to 800x800 without any results at all.

In classic its 800x800 (the images settings) and all the pictures without changing any ratio on our images and it was perfect.

Look at the attached files. The whole shop have the same scale. all that on desktop. Not on mobile.

Fred 30 Dec 2021, 19:47

you are doing some customization, our support doesn't cover such questions, sorry.
By default everything works fine.
Please find a developer who will help you to customise the theme as you need.

sami Alkhoury 30 Dec 2021, 19:58

ARE YOU kidding by default everything works fine????????
Are you even looking on all our tickes and all other peoples tickets ?????

Amazing - The classic works fine and you are saying its not the theme again. without even testing what im telling you. If it wasnt your theme the problem why is it working on classic without any changes at all with our image settings - If it was customization issue it should at least change the changes we do in image setting. Its your theme that hinder all the changes we are doing, it has been like that from day one. -

try to solve the problem its on your end. At least do the changes and see by yourself. You are not looking as you should, your not looking at the images we are sending you.

can you please send me your boss email adress please? This is not working as we hoped.

Fred 31 Dec 2021, 14:14

"It should change automatically when you change the image settings" - not it should not change automatically.
There is no such option to change image container width in back office. You have to use custom CSS.