• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 16.12.21, 11:33
  • Opened by: Thomas ullrich

Ticket #22788 - Category pic does not show up

Hi Fred,

my catogory pictures do not show up. I add them through the creative elements editor and clear cahce, but not picture is displayed. In this category there should be a picture:

https://musterheld.com/160-festliche-kleider

See pics attached for explanation. Why isn’t this picture displayed?

Attachments:

editcategory.jpg (237.5 KiB)
clearcache.jpg (182.5 KiB)

Comments

Fred 17 Dec 2021, 13:54

As I can see your categories doesn't have images at all. I just added an image for a test and everything works fine - https://take.ms/rRZGO

Thomas ullrich 17 Dec 2021, 14:22

As you can see in the examples I sent above I have added just one picture, in category https://musterheld.com/160-festliche-kleider.
I added it using 'Cretive Elements' editor.

What you did: You did not use the Creative Elements editor, you used the standard category feature. This has one big problem: it is not scaled proportionally on AMP. It looks very ugly. See screenshot attached.

As we have the option to edit the header of each category in Creative Editor, this is by far the better option. I have used the theme Warehouse before and I am used to edit the category headers in CE. These headers are scaled correctly on mobile version as well. However, changes done in Creative Elements Editor in Alysum are not shown in the category header. PLease try yourself. I can edit the header in Creative Elements editor and save but the result is not shown. Why?

Attachments:

Thomas ullrich 19 Dec 2021, 12:17

It still does not work. If I insert a pic ointo the catgory header with Creative Elemements editor, a picture is shown, but it is the default pic of Prestashop. See examples attached. I deleted the picture, as this shop is live.

Thomas ullrich 19 Dec 2021, 12:18

Pic 1: start Creative Elements editor in catetegory view
Pic 2: insert picture in header
Pic 3: result: prestashop default pic in front view

Fred 20 Dec 2021, 15:15

Hi, Thomas.
If you already selected category page layout in the Theme Settings - https://take.ms/T8Y2p then you don't need to edit category page description with Elementor, because it's already overwritten but selected layout.
Instead of that you have just to add an image for a category, see the screenshot https://take.ms/3HfHW

Thomas ullrich 21 Dec 2021, 12:29

Hi Fred,

if you do this https://take.ms/3HfHW the result shown is not scaled correctly on mobiles. It also limits down options.

Does this mean, it is NOT possible to edit the individual categroy header with Creative Elements editor in Alysum? I am not talking about the standard category header - I know it is possible to edit the standard tremplate with CE editor. I am talking about the individual category header as each category has an individual header. This should be editable by creative elements editor as well - the button is there for it. If not, this is a big drawback. It is definitly possible in Warehouse.

Fred 21 Dec 2021, 23:36

Maybe I was not clear.
That option is available in our theme, see the screenshot - https://take.ms/Afoqr

I just wanted to say, if you select category page layout in the Theme Settings, it overrides whole category page with selected layout and custom images doesn't work

Thomas ullrich 22 Dec 2021, 13:22

As you can see in the examples I sent above I have added just one picture, in category https://musterheld.com/160-festliche-kleider.
I added it using 'Cretive Elements' editor.

What you did: You did not use the Creative Elements editor, you used the standard category feature. This has one big problem: it is not scaled proportionally on AMP. It looks very ugly. See screenshot attached.

As we have the option to edit the header of each category in Creative Editor, this is by far the better option. I have used the theme Warehouse before and I am used to edit the category headers in CE. These headers are scaled correctly on mobile version as well. However, changes done in Creative Elements Editor in Alysum are not shown in the category header. PLease try yourself. I can edit the header in Creative Elements editor and save but the result is not shown. Why?

Attachments:

Fred 23 Dec 2021, 13:02

If you are talking about mobile version, you have to disable AMP module to be able to see the same version on mobile that you have on desktop.