• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.12.21, 13:23
  • Opened by: Stefano Antonelli

Ticket #22796 - error front office - header item

sorry to bother you, but I have some errors I’d like you to look at.

see attached.

and possible to resolve them?

I really like this theme and the first time I buy it and would like to work on it, can you check.

best regards


front office.PNG (100.2 KiB)


Fred 17 Dec 2021, 13:28

That is php 7.4 incompatibility issue.
Updated files are /public_html/themes/alysum/templates/catalog/_partials/miniatures

Stefano Antonelli 17 Dec 2021, 14:47

Hi Fred,
thanks for the reply, I do not know php how can I proceed?

Fred 17 Dec 2021, 14:48

We already make a fix, you have nothing to do

Stefano Antonelli 17 Dec 2021, 14:57

Thanks for the speed, but my front end is still in error.

I have deleted the ps cache and broswer.

but nothing.

can you give me feedback

Fred 17 Dec 2021, 15:00

I can't find any error, maybe you can give me direct link?

Stefano Antonelli 21 Dec 2021, 10:10

sorry for the late reply.

Can you reproduce the error by enabling debugging and going to front end at the link https://dealo.it/

I tried with both mozilla and chrome but the error is present.


Fred 21 Dec 2021, 11:12

Strange, but all wrks fine for me https://take.ms/K9FF1

How to see the issue?

Stefano Antonelli 21 Dec 2021, 11:23

hai abilitato il debug ?

perché anche io se disattivo il debug il sito e visibile.

Prova ad abilitare il debug e vai in front end per favore

Fred 21 Dec 2021, 11:37

Debug mode is enabled and home page still works fine https://take.ms/Gnd5B

Stefano Antonelli 21 Dec 2021, 14:48

scusami se ti do fastidio, ma ho provato da più device e risulta sempre questo errore.

Ti puoi collegare dal mio dispositivo tramite AnyDesk o teamviewer.

Sorry to bother you, but I tried from multiple devices and it always comes up with this error.

You can connect from my device via AnyDesk or teamviewer

Fred 21 Dec 2021, 19:55

I still don't see the issue. But I have tried to fix the issue that appears at the screenshot https://take.ms/s7p6I

Please check out is the issue fixed now?

Stefano Antonelli 22 Dec 2021, 11:32

ho visualizzato ed ora non risultano errori, sono contentissimo.

Ti ringrazio per avermi sostenuto, sei stato gentile.

Ti auguro una buona giornata e buone feste natalizie.

I have visualized and now there are no errors, I am delighted.

I thank you for supporting me, you have been kind.

I wish you a good day and happy Christmas holidays.

Fred 22 Dec 2021, 12:10

You are very welcome.
Marry Christmas to you too!
We would be grateful for supporting our theme if you like it and our service. You could rate it here http://themeforest.net/downloads

Stefano Antonelli 29 Dec 2021, 10:18



recensione.PNG (16.9 KiB)
Fred 29 Dec 2021, 10:27

Thank you!

Stefano Antonelli 29 Dec 2021, 12:03



recensione.PNG (16.9 KiB)