• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.12.21, 19:14
  • Opened by: Mgr.Karel Kostrab

Ticket #22804 - blanc screen

Dear Fred,

after the update, none of the theme Asylum versions work. I have a blanc screen. I reset the browser, cleared the cache, no way...

Can you help?

Karel

Comments

Fred 18 Dec 2021, 00:29

Hi, Mgr.Karel Kostrab.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

With current credentials I don't see our theme installed

Mgr.Karel Kostrab 18 Dec 2021, 01:38

Dear Fred,

of course you don't see your theme installed on the main domain (caj-kava-cokolada.sk). This domain is live , you now, I will donĀ“t make experiment on a domain that does business....
I wrote this in response to your first notification about filling in the information in the profile, that the theme is currently installed on subdomain new.
Path is in my profile.... http://www.new.caj-kava-cokolada.sk/admin206z58gz0/.... see in my profil...
Try to look at it better, and maybe in the back office you will see that it is set as the default new theme SMART .....

Fred 18 Dec 2021, 11:12

Here is fixed file https://www.dropbox.com/s/2ugao92wa0ctmad/pk_menu_cat.tpl?dl=0.
Upload it to /modules/pk_menu/views/templates/hook
Sorry for the inconvenience