• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.12.21, 19:20
  • Opened by: Alessandro Acciardi

Ticket #22814 - Mailchimp Module

I have installed the mailchimp module, but I can’t get it to work with the contact form, and the subscription form. How can I fix this?


Fred 22 Dec 2021, 13:10

Hi, Alessandro.
I'm not sure that's theme's problem. I also have no idea how that module should work.
Did you test it out in Classic prestashop theme?

Alessandro Acciardi 23 Dec 2021, 10:18

No, I didn't do this test

Alessandro Acciardi 23 Dec 2021, 11:24

The mailchimp module acquires the contacts of the "customers" from the registration form on the site (where, however, the subscription to the newsletter is optional), making it visible on the dashboard of the mailchimp account whether the contact has subscribed to the newsletter or not. But it does not acquire the contacts that register through the newsletter subscription form.

Fred 23 Dec 2021, 12:13

maybe that module require some special hook? do you have module technical requirements?