• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.01.22, 03:04
  • Opened by: Henrik Andreasen

Ticket #22860 - Facebook module

In “Facebook Chat” the parameter “Chat Icon Position” doesn’t work. The “bottom right” corner is always the result no matter what position is chosen. This causes an overlap of the “Messenger” icon with the “Arrow Up” icon (bringing you to the top of the page) always shown on the bottom right.

Also if the same “Chat Icon Position” for “Facebook Chat” and “Whatsapp Chat” are chosen, they icons for “Messenger” and " Whatsapp” will overlap and not be shown next to each other.

Kind regards / Henrik

Comments

Fred 05 Jan 2022, 12:04

Hi, Henrik.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

1 Fehler aufgetreten
Mitarbeiter-Konto nicht vorhanden oder falsches Kennwort
Henrik Andreasen 06 Jan 2022, 12:07

Done

Henrik Andreasen 06 Jan 2022, 23:44

Done

Fred 07 Jan 2022, 10:01

Sorry, but I'm still not able to login to your back office. Please check credentials once more

Henrik Andreasen 07 Jan 2022, 13:34

I just checked with the stated credentials and I have no problem. Could you try again?

Fred 07 Jan 2022, 13:35

Still the same https://take.ms/9OCzB

Henrik Andreasen 07 Jan 2022, 13:41

You are right sorry. I checked the FTP account. Presta account is not activated and should work.

Fred 07 Jan 2022, 13:42

Yes, now it works, I can login. Will try to find out what's wrong with Facebook...

Henrik Andreasen 07 Jan 2022, 13:44

thanks a lot:-) I also have a second ticket on Instagram:-)

Henrik Andreasen 07 Jan 2022, 16:10

thanks a lot:-) I also have a second ticket on Instagram:-)

Fred 08 Jan 2022, 11:25

The issue has been fixed. Please test to confirm the change
That was not easy :) I have found out Facebook doesn't recommend to change the position, but I make it work https://developers.facebook.com/docs/messenger-platform/discovery/facebook-chat-plugin/