- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 12.01.22, 15:13
- Opened by: stefania chiappe
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22890 - Update Theme break the Elementor Editor in Products
We are facing issues in the product detail page, everytime we are not able to edit the description in the Product Detail Page using Elementor, i think the new Elementor version breaks the theme or maybe the other way.
Can you help us with that?
Thanks in advance!
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
I just did it
Let me know whatever else you need
Sorry, but which shop I have to use
loubotanicals.pe or dev.loubotanicals.pe?
Because loubotanicals.pe back office is still not available
My friend, the url is: https://www.loubotanicals.pe/ and the backoffice url is: https://www.loubotanicals.pe/adminhada
Another thing is that it is a multistore (PE, and Internacional) and both stores are having the same issue.
Let me know if i can help you with something else!
Thanks in advance,
We spent a lot of time with no success. Could you please ask module developers to help?
Ok ok i will … but maybe i can help too … what is exactly the problem?? because at the moment i see that the issue with the Product Detail is working now … but of course we are seeing duplicate info just in the editor … but as i said i can help you too … because here we are a small developer team, so let us know what is happening in order to join forces and fix it
how the duplication looks like? could you please take a screenshot?
yes! .. check this out! https://we.tl/t-rcztQ4XLWD
Ok, I see.
As I can see that does not affect on front page.
We are trying to understand why it happens…