• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 18.01.22, 18:55
  • Opened by: Frédéric
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22906 - Pb with pagebuilder and

Hello,

We installed the last version of Alysum Theme on Prestashop 1.7.8.2 and some errors occured:

For pagebuilder, these 3 errors appear:
- Uncaught TypeError: Cannot read properties of undefined (reading ‘mouse’) jquery.ui.slider.min.js:4:48
- Uncaught TypeError: $(…).WPO_Gallery is not a function
- $(…).mColorPicker is not a function

We also have these errors on content pages in front-office (not these with products):
(1/1) FatalThrowableError
Call to a member function getInsByShortCode() on boolean
in CmsController.php line 25

Ex:
https://www.dadalight.com/fr/content/21-instantsdada https://www.dadalight.com/fr/content/6-dada-pro

Thanks,

Frédéric

Comments

Oscar Gallegos 18 Jan 2022, 22:25

Hola.
Realizando la carga del themes ALYSUM da error en prestashop 1.7.8.2 “Falta el archivo de configuración” Envío captura del error.

Arcivo cargado : themeforest-aQInmEzl-alysum-premium-responsive-prestashop-16-theme

Un saludo
Oscar Gallegos

Attachments:

Screenshot_5.png (101.9 KiB)
Oscar Gallegos 18 Jan 2022, 23:13

Hola.
Realizando la carga del themes ALYSUM da error en prestashop 1.7.8.2 “Falta el archivo de configuración” Envío captura del error.

Arcivo cargado : themeforest-aQInmEzl-alysum-premium-responsive-prestashop-16-theme

Un saludo
Oscar Gallegos

Attachments:

Screenshot_5.png (101.9 KiB)
Frédéric 19 Jan 2022, 09:42

Hola Oscar,

Many thanks!

We also tried to delete this file /modules/pspagebuilder/classes/widget/instagram.php as recommend in the ticket 21192 but it doesn’t work and all the site crashed.

Thanks,

Frédéric

Fred 19 Jan 2022, 10:58

The issue has been fixed. Please test to confirm the change

Frédéric 19 Jan 2022, 11:18

Pagebuilder is now OK but all product pages are not accessible.
ex. https://www.dadalight.com/fr/11-nos-dadas

We also have an issue with blog.
This page which was in 3 columns is now in 1 column in the front office. It is however well in 3 columns in the parameters of the blog.
https://www.dadalight.com/fr/content/21-instantsdada

Fred 19 Jan 2022, 11:36

but that’s a link of category page. Could you please give me a link to product page?

Frédéric 19 Jan 2022, 11:37

Here is a link of product page https://www.dadalight.com/fr/11-nos-dadas All product page URL send us on homepage.

Fred 19 Jan 2022, 11:38

No, that’s a link of category page, see the screenshot https://take.ms/oiO4K

Frédéric 19 Jan 2022, 11:43

This page is a first step before product page. It is a category page.
But all the pages in the three entries in screenshot didn’t work now. All the others page are OK.

Attachments:

Capture d’écran 2022-01-19 a... (22.3 KiB)
Fred 19 Jan 2022, 12:08

ok, I see.
Go to Theme Settings → Category page and select “default” layout

Frédéric 19 Jan 2022, 12:23

We need to have the category page created with pagebuilder and not the default.
These 3 pages worked fine before your intervention on the pagebuilder crash this day.

Fred 19 Jan 2022, 12:30

The issue has been fixed. Please test to confirm the change.
Sorry for the inconvenience

Frédéric 19 Jan 2022, 12:46

Many thanks for your support!
All is now OK.

Fred 19 Jan 2022, 12:46

You are welcome!

Frédéric 20 Jan 2022, 17:27

Hello,

We encountered a problem with Pagebuilder.
Before we could created new page and edit without problem (CF Screenshot BEFORE.png).
Now, when we try to add or modify a page, we have this screen (CF Screenshot AFTER.png)

Thanks

Attachments:

BEFORE_PB.png (47 KiB)
AFTER_PB.png (36.8 KiB)
Fred 20 Jan 2022, 22:40

Hi, Frederic.
I have tried to help you with this Page builder despite we have removed it from the theme one year ago.
Page Builder is too outdated and not compatible with Prestashop 1.7.8.x.
I’m afraid it will take too much time to try to make it work properly.
Do you have an option to restore a backup of your whole website?

Frédéric 21 Jan 2022, 10:19

Hi Fred,

Thanks for your support!

Frédéric

Fred 21 Jan 2022, 10:49

In the latest theme version we are using Elementor https://pagebuilder.webshopworks.com/ instead of Page Builder which is much much more powerful

Frédéric 21 Jan 2022, 11:59

Thanks, we will try this one.

Fred 21 Jan 2022, 12:37

You are welcome!
And thank you for understanding