• Priority: Medium
  • Status: Closed
  • Theme: Modules
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.01.22, 12:44
  • Opened by: Sascha Weber
  • Closed by: Fred
  • Closed on: 13.03.22, 15:51
  • Reason: Closed
  • Comment: Glad to help!

Ticket #22911 - Ticket #22909 - Brands widget is not working as expected Hello. The widget brands within elementor

Hello. I have made a ticket at “asylum”, but they told me to ask here.

20 Jan 2022, 11:40
As I can see Creative Elements module doesn’t load “slick” carousel library https://take.ms/dKKvq I have checked out back office and that library load correctly.
Could you please ask module support, they should know more about that

Thx in advance


Fred 20 Jan 2022, 12:46

Hi, Sascha.
We are not Creative Elements module developers, as I can see you have purchased it here https://addons.prestashop.com/en/administrative-tools/44064-creative-elements-live-pagebuilder.html

Sascha Weber 22 Jan 2022, 10:55

Here is the answer from Creative Elements:
Thank you. As I see the issue is not related to our module.
If I add an image carousel widget, then the slick carousel library loaded and the carousel works properly, but the brands carousel is not.
So I think there is a problem with the initialization in that widget. You should contact with the theme developer, they should help you to fix it.
I left the image carousel in the template for testing, but it is hidden on desktop, tablet, and mobile devices.

Fred 23 Jan 2022, 10:55

You didn't explain well the problem. It was not related to one widget only, the module didn't load carousel library at all. I just make it load manually. Now it works

Sascha Weber 23 Jan 2022, 11:01

Hy Fred. Thx for the solution.

Fred 23 Jan 2022, 11:01

You are welcome!