- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.01.22, 04:03
- Opened by: juan cantu
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22926 - Website Outdated
Hello i just got this website, i see that they haven’t updated it since long time (they still use PHP version 7.2) which is going to be outdated very soon by our hosting provider.
I think it will be more complicated to figure it out through support, would you charge me to update the installation to the latest version?
Comments
the website is senties.mx
Hi, juan cantu.
First of all you have to update your Prestashop to latest version
Then update the theme using update feature in the Theme Settings module.
Then you can update php up to 7.4 version.
I tried but i failed miserably everything crashed and all the front end that i had disappeared and i couldn’t enter the BO again i had to go for a backup.
You don’t do that service any chance? i can pay no problem
I have enabled “One Day Support”, you can see it in the header. You can purchase it and we will try to help you with the update
Which header ? i cant find it could you send a screenshot?
I have disable it because of weekend. Please remind me on Monday and I’ll enable it again
Reminder sent
We will be fully available since tomorrow. Please write me when you will be ready.
Sorry for the long waiting, we had small vacation
Im ready to do it!! how are you on time?
We currently don’t have time at all, the reason you can read at the RED banner in the top of page.
I recommend you to try update yourself and in case of some problems we will try to solve it.
1. Make a backup
2. Uninstall every Promokit module
3. make a manual update as described in the documentation https://alysum5.promokit.eu/promokit/documentation/#theme_update
4. Install promokit modules (+ Creative Elements & Revolution slider), only those you really need
Ok! no problem im aware and sad with the situation :(
Im actually having the issue probably because i cant stop debug mode without having a error 500 :(
I really don’t know what to do
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server
i updated the credentials <3 i just saw that russians have been kicked off from kiev i hope everything will end up soon!!
Thank you for your concern, we are really appreciate that!
Did you make a backup? I can try to do an update for you. I want to notice that you will need to rebuild home page using new Creative Elements
Its fine no problem! <3 i have a backup only home page will be affected then?
Sorry for the delay
You have to update your prestashop to the latest version, then I can update the theme