• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.01.22, 16:26
  • Opened by: Mathieu Garcia
  • Closed by: Fred
  • Closed on: 02.02.22, 18:34
  • Reason: Closed
  • Comment: Glad to help!

Ticket #22941 - 500 internal error

J’ai effectué la mise à jour en version 1.7.8.3 ainsi que celle de Venedor en 3.4 et depuis j’ai une erreur 500.

J’ai activé le mode debug pour que vous puissiez voir ce qu’il en est.

Merci par avance !

Attachments:

Capture d’écran 2022-01-27 a... (193.4 KiB)

Comments

Mathieu Garcia 27 Jan 2022, 17:01

Si je désactive le module pspagebuilder je n’ai plus d’erreur mais je n’ai plus aucun affichage non plus, ce n’est donc pas une solution… Je pense que ça vient de ce module…

Mathieu Garcia 27 Jan 2022, 17:40

Si je désactive le module pspagebuilder je n’ai plus d’erreur mais je n’ai plus aucun affichage non plus, ce n’est donc pas une solution… Je pense que ça vient de ce module…

Fred 28 Jan 2022, 11:18

Hi, Mathieu.
Are the FTP details correct? When I connect to your server and edit files I don’t see any changes in the front pages

Mathieu Garcia 28 Jan 2022, 13:29

Hi Fred,
Yes but you have to go in the “drscrub” folder and not in the www folder.
2 sites are on the same hosting.

Thanks

Mathieu Garcia 28 Jan 2022, 14:44

Fred, the website hosted on “www” (biowave.fr) no longer works. Can you undo your changes or do you want me to restore a backup?

Fred 28 Jan 2022, 14:52

but I didn’t touch anything there.
I have found out that pagebuilder module folder is renamed to pspagebuilder2022-01-28-7h28, I have tried to rename it to pspagebuilder but didn’t see any changes in the https://drscrub.fr/ website so I rename it back. That’s all
Maybe that’s a cache issue? Please try to clear cache

Fred 28 Jan 2022, 14:54

Please also disable Opcache in your server configuration for a while

Mathieu Garcia 28 Jan 2022, 15:04

Indeed it’s my fault, I made a backup of this folder because I tried to replace it with an old version, I simply forgot to rename it.

I cleaned the cache but nothing seems to change on drscrub, but on biowave either!

I just disabled “OpCache” on both sites.

If you would like me to restore a biowave backup from yesterday let me know.

Mathieu Garcia 28 Jan 2022, 15:06

It’s ok for biowave, the mod was just disabled. Sorry !

Mathieu Garcia 28 Jan 2022, 18:35

Did you find a solution for the pspagebuilder module for drscrub?

Fred 28 Jan 2022, 22:15

No solution yet.
Page builder is not compatible with the latest prestashop…

Fred 28 Jan 2022, 22:20

As I can see Opcache is still enabled https://drscrub.fr/i.php

could you please disable it?

Mathieu Garcia 29 Jan 2022, 09:30

Hello Fred,
I thought that putting PHP in production mode on OVH could solve the opcache problem. Attached is the current configuration.

Could you guide me to disable the opcache?

Fred 29 Jan 2022, 09:37

Unfortunately I have no idea. You have to ask your hosting support

Mathieu Garcia 29 Jan 2022, 09:40

Ok, I’ll get closer to them to find out more.

If this version of prestashop is incompatible, do you think we can go back to an older version? (1.7.8.0)

Fred 30 Jan 2022, 11:34

Page builder module is not compatible with Presstashop 1.7.8, but I’ll try to fix it if you disable Opcache

Mathieu Garcia 01 Feb 2022, 09:43

Hello Fred, impossible for OVH to disable OPcache. Do you have another solution?

Fred 01 Feb 2022, 09:57

But how to edit .php file in this case?
When I try to edit some file I see no changes in the website because of Opcache

Mathieu Garcia 01 Feb 2022, 10:02

They say OPcache resets on a PHP file change.
If you download the file with FTP and put it back online, does this make any changes?

I changed the PHP configuration to PHPCGI and development mode, which should not result in any cache.

Attachments:

Capture d’écran 2022-02-01 a... (178.8 KiB)
Mathieu Garcia 01 Feb 2022, 15:31

Fred, I have to restore a backup to get the site back on its feet and continue to develop it…

Fred 02 Feb 2022, 11:39

ok, if you will need some help don’t hesitate to ask here

Mathieu Garcia 02 Feb 2022, 12:00

Fred, indeed you could help me.
So I restored version 1.7.7.5 and then updated Venedor.

I have again an error with Page Builder but this time it is again the infinite loading.

I added line 275 “async: false,” in the widget.js but it doesn’t change anything and still loads…

Do you have an idea ?

Attachments:

Capture d’écran 2022-02-02 a... (75.6 KiB)
Fred 02 Feb 2022, 12:05

I’m currently on the way. Will fully back to support on Saturday, hope the issue you have is not critical

Mathieu Garcia 02 Feb 2022, 15:11

It’s okay Fred, I didn’t add the line in the right place.
Everything works, you can close the ticket! :)

Fred 02 Feb 2022, 18:34

You are welcome!