- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.04.22, 14:51
- Opened by: Agnieszka
- Closed by: Fred
- Closed on: 20.05.22, 12:18
- Reason: Closed
- Comment: Glad to help!
Ticket #23295 - Elementor not loading
Hi,
I have an issue creating new Elementor pages and sections.
I can edit existing content but when trying to create new page or trying to add additional info in product section, there is a blank page that doesn’t load. At the same time one of my modules to update stock stopped working…in case these two issues are related.
Could you please have a look?
Comments
I just disabled the page as more things are failing. The content I created in Content Anywhere is not showing on the front end and modules I disabled before are now enebaled… Would greatly appreciate your help
Hi, Agnieszka.
That’s really hard to understand what’s wrong. What “new page” do you mean? What is “additional info”? Where your module stopped working? in what page?
Would be really good to see a video where you show how to see the problem.
Got too excited and explained myself badly hahah
I have restored backup as there were more issues. Regarding the template, some things work, some still don’t
When I go to Content anywhere > Pages > melonmuk-menu I am not able to edit because the screen just shows Elementor loading element
Everything works fine for me, see the screenshot - https://take.ms/sSaPv
Thank you for your reply Fred.
Still not working for me.
The end of my url is: uid=8070201
It works when I change it to what I see in your screenshot: uid=30010000
But the screenshot you’re sending is not the section I am trying to access.
here you have the screenshot of the page I am having the issues with
https://snipboard.io/j9bxpP.jpg
Hi, Agnieszka.
I have checked out those pages and everything works fine for me, see the sscreenshot https://take.ms/SVZDV ← that’s About Us page
Hi Fred,
Can you please check the page I am having issues with? content anywhere > pages > melonmuk-menu
I can edit any other previously created page but I can’t edit new ones. Like the one I mentioned above.
About, terms and conditions, shipping, etc. work perfectly.
I see now. “displayHome” hook is not available in the theme, use “displayHomeBuilder” hook instead - https://take.ms/FQJxY
Great! Thank you Fred