• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 25.04.22, 14:51
  • Opened by: Agnieszka
  • Closed by: Fred
  • Closed on: 20.05.22, 12:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #23295 - Elementor not loading

Hi,
I have an issue creating new Elementor pages and sections.
I can edit existing content but when trying to create new page or trying to add additional info in product section, there is a blank page that doesn’t load. At the same time one of my modules to update stock stopped working...in case these two issues are related.

Could you please have a look?

Comments

Agnieszka 25 Apr 2022, 15:56

I just disabled the page as more things are failing. The content I created in Content Anywhere is not showing on the front end and modules I disabled before are now enebaled...
Would greatly appreciate your help

Fred 25 Apr 2022, 23:32

Hi, Agnieszka.
That's really hard to understand what's wrong. What "new page" do you mean? What is "additional info"? Where your module stopped working? in what page?
Would be really good to see a video where you show how to see the problem.

Agnieszka 26 Apr 2022, 12:35

Got too excited and explained myself badly hahah

I have restored backup as there were more issues. Regarding the template, some things work, some still don't

When I go to Content anywhere > Pages > melonmuk-menu I am not able to edit because the screen just shows Elementor loading element

Fred 27 Apr 2022, 10:53

Everything works fine for me, see the screenshot - https://take.ms/sSaPv

Agnieszka 29 Apr 2022, 16:17

Thank you for your reply Fred.
Still not working for me.

The end of my url is: uid=8070201
It works when I change it to what I see in your screenshot: uid=30010000

But the screenshot you're sending is not the section I am trying to access.

Agnieszka 29 Apr 2022, 16:45

here you have the screenshot of the page I am having the issues with
https://snipboard.io/j9bxpP.jpg

Fred 30 Apr 2022, 09:50

Hi, Agnieszka.
I have checked out those pages and everything works fine for me, see the sscreenshot https://take.ms/SVZDV ← that's About Us page

Agnieszka 02 May 2022, 15:02

Hi Fred,

Can you please check the page I am having issues with? content anywhere > pages > melonmuk-menu

I can edit any other previously created page but I can't edit new ones. Like the one I mentioned above.
About, terms and conditions, shipping, etc. work perfectly.

Fred 02 May 2022, 21:24

I see now. "displayHome" hook is not available in the theme, use "displayHomeBuilder" hook instead - https://take.ms/FQJxY

Agnieszka 09 May 2022, 10:55

Great! Thank you Fred