• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.05.22, 09:58
  • Opened by: Lateliers Ma
  • Closed by: Fred
  • Closed on: 11.06.22, 21:50
  • Reason: Closed
  • Comment: Glad to help!

Ticket #23314 - GDPR checkbox is not showing


I use the Newsletter module (Creative Elements). GDPR checkbox not showing... It was showing before.

Thanks in advance.
Best regards.



Fred 03 May 2022, 10:35

Hi, Lateliers Ma.
Did you modify theme files?
I see the code that originally is not present in the the theme - https://take.ms/RLPPx

Try to restore original file that was modified

Lateliers Ma 03 May 2022, 13:29

No, I didn't modify the code. Perhaps third party developpers... Which file is it ?


Fred 03 May 2022, 14:36

Sorry, my mistake. Everything is ok with code.
Here is GDPR checkbox https://take.ms/YVaHr you can change the text in the GDPR module settings

Lateliers Ma 04 May 2022, 10:52

Thanks it works. Did you make any changes ?


Fred 04 May 2022, 10:59

No, I didn't touch anything

Lateliers Ma 10 Jun 2022, 11:45


I have the same problem... I don't know why...