• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.05.22, 23:43
  • Opened by: claudio couto
  • Closed by: Fred
  • Closed on: 16.05.22, 07:21
  • Reason: Closed
  • Comment: Glad to help!

Ticket #23345 - email new purchases

Hello Fred,

I have been doing some test purchases, and the emails are sent to the customer correctly. But the admin is not receiving any email of when a new purchase is issued.


Fred 13 May 2022, 11:42

Hi, claudio.
The theme doesn't manage sending emails neither to customers not to admin. Here is a thread with similar issue, please check it out maybe you will find a solution there https://www.prestashop.com/forums/topic/1052020-automatic-emails-not-sending-ps-1775/

claudio couto 15 May 2022, 23:32

Hello Fred,

thank you. The problem was related to the lack of the "ps_emailalerts" module that did not come installed in this new version of Prestashop. Thanks.

You can close the ticket. thanks