- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.05.22, 12:57
- Opened by: Lisa Keeling
- Closed by: Fred
- Closed on: 24.06.22, 14:08
- Reason: Closed
- Comment: Glad to help!
Ticket #23348 - Abandoned Carts Invalid address / address.php
Hi, our abandoned carts is not working since this week. Reading around this subject it seems to be where a customer has deleted their address at cart stage which trigger an error in the BO. I have tried to fix this in the address.php file but cannot seem to do it.
Can you help? Attached error message.
PS. i thought this was being triggered by one specific / recent address - so I deleted this customer / we have never deleted anything before but this one is showing in our logs as a deleted action. I search our php.database and they were not listed at all - hence thinking this was causing the problem. This customer was an abandoned cart but never ordered (I know we cannot/ should not deleted anything relating to orders).
Comments
Hi, Lisa.
I’m not sure that’s related somehow to the theme.
Is Abandoned Cart a part of some module? if so, try to apply to the module developer. If that’s just a feature of Prestashop, try to update your Prestashop to the latest version.
Don’t forget to make a backup before any action.
Please close this ticket