• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.05.22, 12:57
  • Opened by: Lisa Keeling
  • Closed by: Fred
  • Closed on: 24.06.22, 14:08
  • Reason: Closed
  • Comment: Glad to help!

Ticket #23348 - Abandoned Carts Invalid address / address.php

Hi, our abandoned carts is not working since this week. Reading around this subject it seems to be where a customer has deleted their address at cart stage which trigger an error in the BO. I have tried to fix this in the address.php file but cannot seem to do it.
Can you help? Attached error message.

PS. i thought this was being triggered by one specific / recent address - so I deleted this customer / we have never deleted anything before but this one is showing in our logs as a deleted action. I search our php.database and they were not listed at all - hence thinking this was causing the problem. This customer was an abandoned cart but never ordered (I know we cannot/ should not deleted anything relating to orders).



Fred 15 May 2022, 23:08

Hi, Lisa.
I'm not sure that's related somehow to the theme.
Is Abandoned Cart a part of some module? if so, try to apply to the module developer. If that's just a feature of Prestashop, try to update your Prestashop to the latest version.
Don't forget to make a backup before any action.

Lisa Keeling 23 Jun 2022, 09:30

Please close this ticket :-)