Ticket #23365 - Load error

Hello,
page load error.
The home page is grayed out (in front of it is the wait icon), but nothing happens.
You have to restart the site (refresh the browser) for the site to load.
Could you look at the concern?
Thank you

Attachments:

error1.JPG (159 KiB)

Comments

Fred 19 May 2022, 15:53

as I can see the error caused by third party script. I assume you have installed some module that has that script error

Sea tech and fun europe Danielle Martin 19 May 2022, 16:34

Hello,
ok thanks

Fred 19 May 2022, 17:08

no problem

Sea tech and fun europe Danielle Martin 23 May 2022, 11:34

Hello,
I come back to you, because we do not find the problem of loading during a first visit.
The error message, and linked to a script in the theme directory. See picture.
Could you check that the script is clean, or tell us where it can come from (bottom....)

By disabling this parameter (Page Preloader) it works.
What do you advise us to put in the last 3 parameters of the site?
Thank you

Thanks for your feedback.

Attachments:

parametres.JPG (52.4 KiB)
Fred 23 May 2022, 11:55

As I can see the error caused by this JS code https://take.ms/QsQvp

I assume it was added by some third party module, because there is no such code in our theme.

Sea tech and fun europe Danielle Martin 23 May 2022, 12:02

Hello,
can you help me find which module?
please ?
Thank you

Fred 23 May 2022, 12:09

That could be this module - https://take.ms/f1xp1 but it's hard to say exactly

Sea tech and fun europe Danielle Martin 23 May 2022, 13:57

hello,
thanks a lot !!!

Fred 23 May 2022, 13:57

No problem