- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 19.05.22, 15:52
- Opened by: Sea tech and fun europe Danielle Martin
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23365 - Load error
Hello,
page load error.
The home page is grayed out (in front of it is the wait icon), but nothing happens.
You have to restart the site (refresh the browser) for the site to load.
Could you look at the concern?
Thank you
Comments
as I can see the error caused by third party script. I assume you have installed some module that has that script error
Hello,
ok thanks
no problem
Hello,
I come back to you, because we do not find the problem of loading during a first visit.
The error message, and linked to a script in the theme directory. See picture.
Could you check that the script is clean, or tell us where it can come from (bottom….)
By disabling this parameter (Page Preloader) it works.
What do you advise us to put in the last 3 parameters of the site?
Thank you
Thanks for your feedback.
Attachments:
probleme-acces-prive.JPG(137 KiB)parametres.JPG(52.4 KiB)As I can see the error caused by this JS code https://take.ms/QsQvp
I assume it was added by some third party module, because there is no such code in our theme.
Hello,
can you help me find which module?
please ?
Thank you
That could be this module - https://take.ms/f1xp1 but it’s hard to say exactly
hello,
thanks a lot !!!
No problem