• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.05.22, 12:21
  • Opened by: bernardino pirrone

Ticket #23367 - Back office

hi i can’t log in to my back office. Can you check why it doesn’t work? Thanks

Comments

Fred 20 May 2022, 12:22

Hi, bernardino pirrone.
But back office is not a part of the theme

Fred 20 May 2022, 12:22

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

bernardino pirrone 23 May 2022, 21:10

Done. Thank you very much fred for your willingness to help me.

Fred 24 May 2022, 11:02

What did you o before the problem happened?
As I can see you have some files updated and some not - https://take.ms/csvrs

bernardino pirrone 24 May 2022, 15:39

I didn't do anything Fred ... I just updated the theme a couple of months ago

Fred 24 May 2022, 17:13

and after that you don't have access to your back office anymore?

Fred 24 May 2022, 17:38

I have tried to restore original files of 1.7.6.9 version but when I started to upload, I have got the following error message

Response: 	421 Too many connections (8) from this IP
Error:        	File transfer failed

That means you have some limitations in your hosting configuration that doesn't let me upload bunch of files

Fred 24 May 2022, 17:39

You can try to upload original "src" folder from prestashop archive to your server

bernardino pirrone 24 May 2022, 20:23

the src folder from which prestashop version should I download it?

bernardino pirrone 25 May 2022, 08:10

the src folder from which prestashop version should I download it?

Fred 25 May 2022, 09:55

the same as version you currently have

bernardino pirrone 26 May 2022, 07:34

I copied src archive as your instructions but always the same

Fred 26 May 2022, 11:40

now the same for "vendor" folder

bernardino pirrone 26 May 2022, 19:04

Done. Vendor folder copied

Fred 27 May 2022, 11:27

Yes, I see, but the error is still there.
I have spent some time to find a solution with no success, despite that error is not related to the theme.
I suppose you have to reinstall your prestashop from scratch

bernardino pirrone 27 May 2022, 13:44

but if I reinstall prestashop I lose everything?

bernardino pirrone 27 May 2022, 15:53

So how can i fix it? I can't lose all data. Please help me.

bernardino pirrone 27 May 2022, 17:06

And if the problem could be the php with which it was created? my server now uses 7.3.33

Fred 27 May 2022, 19:55

Please check out prestashop requirements here https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/ As I can see you can use max 7.2 version of PHP