• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 11.06.22, 02:11
  • Opened by: tao ling

Ticket #23427 - Reinstall theme, Home Page Template, Footer Template, Header Template no options available

Reinstall theme, Home Page Template, Footer Template, Header Template no options available,please help me

Attachments:

Comments

Fred 11 Jun 2022, 09:23

Hi, tao ling.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server

tao ling 11 Jun 2022, 09:39

Updated FTP server

Fred 11 Jun 2022, 09:43

Still unable to connect

Command:	USER support@griztronics.com
Response: 	331 User support@griztronics.com OK. Password required
Command:	PASS ************
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server

All you need to do is to reinstall "Creative Elements" and "Promokit Widgets" modules. I have tried to do that, but get en error. To fix that error you need to do this trick https://www.youtube.com/watch?v=UfEpLikS4W4

tao ling 11 Jun 2022, 09:57

Sorry, the update FTP server was not saved。

Now,FTP server is ok!

tao ling 11 Jun 2022, 10:17

please help me

Fred 11 Jun 2022, 11:40

I’m not currently at my working place. Please follow the instructions I gave you above