• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.06.22, 13:36
  • Opened by: Lisa Keeling
  • Closed by: Fred
  • Closed on: 25.06.22, 10:09
  • Reason: Closed
  • Comment: Glad to help!

Ticket #23457 - Facebook module

Hello again, can you advise if the Facebook module is what we need to configure to get the ‘chat icon’ on our desktop and amp home page (attached what I mean). Our old site configures this in the head.tpl file so I just want to make sure its the right way to go. Also, can we deselect any of the available options? We only really want the live chat option.

Comments

Fred 22 Jun 2022, 11:28

Hi, Lisa.
You need to add Page ID - https://take.ms/VbZ0l

Lisa Keeling 22 Jun 2022, 13:07

Thanks Fred - yes I didnt complete any of the set up as I wasnt sure if it was the solution we needed or if there was another option we would use (i.e. using the head tpl file for FB chat on our homepage only). Can you answer the questions - as we dont need or want all of the options - only the live chat.

Lisa Keeling 24 Jun 2022, 09:07

Hi Fred - can you help with this?

Fred 24 Jun 2022, 10:54

But as I can see you didn't add Page ID in the module settings, just add it there https://take.ms/w3jSD

Lisa Keeling 24 Jun 2022, 13:13

Thanks Fred = yes but can can you please read my message " I didnt complete any of the set up as I wasnt sure if it was the solution we needed or if there was another option we would use (i.e. using the head tpl file for FB chat on our homepage only). We dont need or want all of the Facebook module options (see my 1st post with the question) we only want the live chat option.
Do you understand what I am asking.
There's no point in me completing the setup if it's not what we are looking for.

Fred 24 Jun 2022, 14:04

Hi, Lisa.
I have read your question, but I can't understand it, sorry for my English.
If you need FB chat on only, you have to enable FB Chat option and add Page ID. Other module options keep disabled

Lisa Keeling 24 Jun 2022, 15:45

Thank you :-) I have just set it up and it makes sense now. How do I add it to mobile / AMP? As it doesnt seem to load there automatically from those settings?

Fred 24 Jun 2022, 17:31

The issue has been fixed. Please test to confirm the change

Lisa Keeling 25 Jun 2022, 09:53

Perfect - much appreciated :-) you can close this ticket