- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 27.06.22, 01:59
- Opened by: salahudin hussein
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23477 - only one shipping method
Hi I have 2 shipping methode (pick on store & Home delevery) when i try to check out only free pickup on store are available !!!
2nd i can not place the order as the button are disabled and it show
Please make sure you’ve chosen a payment method and accepted the terms and conditions.
there is no tic to accept the conditions and the payment already selected
Comments
Hi, salahudin.
Please make sure your shipping modules configured correctly.
We never had such problem with the theme. In 100% customer’s cases the problem was with shipping configuration
Hi Fred,
it was working fine with previous theme (Ledonia from by Anvanto Team) I can grant you access to BO to check all configuration setup correctly
Please try to reset your shipping modules, to make sure everything is installed correctly.
Thanks Fred, the reset do the work for the shipment but I still face grayed order button as in attached screen shots
Attachments:
I see two active shipping methods in your website - https://take.ms/a7MqK
the reset did the work for shipments as I mentioned, but I can not complete the order it ask for terms and condition as in screen shot
Ok, I see.
Try to add one more Payment method, and it will start to work
Ok Sir,
It work Now, thanks a lot..
I know its irrelevant to our subject but I have error message with Insta module as in attached
what I missed here ?
Attachments:
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Done, fill all needed info
Back office link seems to be wrong https://take.ms/qZTD0
please check now
Is the issue fixed now?
Yes Dear, Thank You
You are welcome!