• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.06.22, 13:40
  • Opened by: Jon Lesca
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23478 - Can't install in my server

when I try to install in my server appears this:

“Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at hostmaster@server.tld to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.
Apache/2.4.46 (Debian) Server at joyeriaambardonosti.com Port 80”

When I ask to the server they say to me that there are some errors I send you one of them:

#4 /usr/home/joyeriaambardonosti.com/web/vend in /usr/home/joyeriaambardonosti.com/web/vendor/doctrine/doctrine-bundle/ConnectionFactory.php on line 79
[27-Jun-2022 13:27:29 Europe/Madrid] PHP Fatal error: Uncaught PDOException: SQLSTATE[HY000] [1226] User ‘myjoy41555e’ has exceeded the ‘max_user_connections’ resource (current value: 15) in /usr/home/joyeriaambardonosti.com/web/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27

Comments

Fred 27 Jun 2022, 13:41

Hi, Jon.
As I can see the problem is with your server configuration.
Here is the problem description and possible solution https://stackoverflow.com/questions/36433108/max-user-connections-error-meaning-and-fixing

Jon Lesca 27 Jun 2022, 15:01

Is not the server, is that your theme needs a senior hosting…. and also doesn’t work….

Fred 27 Jun 2022, 15:04

But read the error message you sent me:

User ‘myjoy41555e’ has exceeded the ‘max_user_connections’ resource (current value: 15) in /usr/home/joyeriaambardonosti.com/web/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27

That is absolutely not related to the theme. Please try the solution I sent you earlier.

Jon Lesca 27 Jun 2022, 15:12

I don’t know how to do that… if I pay the installation (50$) will you do that?

Fred 27 Jun 2022, 15:13

You have nothing to do and you don’t have to pay.
Just ask your hosting provider to increase “max_user_connections” parameter of your MySQL server

Jon Lesca 27 Jun 2022, 15:53

Yes, but it will need a senior hosting and will increase the rate… Is any way that the theme doesn’t need to increase the user connections?

Fred 27 Jun 2022, 15:55

That is not related to the theme. The error caused by prestashop because of limitation you have in your server configuration.
Just ask hosting support to increase “max_user_connections” parameter of your MySQL server without changing the hosting plan

Jon Lesca 27 Jun 2022, 16:44

And when I upgrade the plan… also gives me problems!!!

Attachments:

Fred 27 Jun 2022, 16:45

did you unzip the theme?
Please check out installation video here https://alysum5.promokit.eu/promokit/documentation/#import-throught-browser