• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.07.22, 15:21
  • Opened by: Krzysztof
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23496 - Can't see subcategories

Hi

Comments

Krzysztof 01 Jul 2022, 15:24

Hi, Something happened with my subcategories. I have for example category necklaces and inside this category gold, silver etc. Before I have a “+” sign to see what is in necklaces category. It’s gone and I cant find where to change it

Attachments:

cat.png (559.3 KiB)
Fred 02 Jul 2022, 10:17

Hi, Krzysztof.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office. Current Back office links seems to be wrong

Krzysztof 02 Jul 2022, 10:24

Hi, Something happened with my subcategories. I have for example category necklaces and inside this category gold, silver etc. Before I have a “+” sign to see what is in necklaces category. It’s gone and I cant find where to change it

Attachments:

cat.png (559.3 KiB)
Krzysztof 02 Jul 2022, 10:27

Sorry, we moved to our original domain apearl.eu. Now is ok

Fred 02 Jul 2022, 22:57

I assume there are no child categories because there are no products there. Try to add at lease one product to the child category

Krzysztof 04 Jul 2022, 08:23

Sorry, we moved to our original domain apearl.eu. Now is ok

Krzysztof 04 Jul 2022, 08:26

We have all products in child categories. It was working and I thing it stop while I moved in backoffice>position categories above facet navigation

Krzysztof 04 Jul 2022, 08:46

It seems to work again after switch off the child categories and switch on again :) Thank you

Fred 04 Jul 2022, 11:37

No problem :)