- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 19.07.22, 13:46
- Opened by: René FRAMERY
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23570 - Promokit instagram
Hello,
I have a problem with the module “Promokit Instagram”. I can’t use it because during configuration I have this message that appears : “Unsupported get request. Object with ID ‘media’ does not exist, cannot be loaded due to missing permissions, or does not support this operation”.
How do I fix this problem?
Thank you
Comments
Hi, René.
Have you tried to reset the module and connect it once more to your Instagram account?
Hello,
Yes I have done it several times, but I still have this message that appears and my feed is not displayed
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
It’s ok, I updated my profile information
Something wrong with the module connection. There is no User ID received from instagram.
I just disconnected the module, please try to connect it once more
Hello,
It worked. Thank you very much
You are welcome!