- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.07.22, 14:40
- Opened by: MARíA ROSARIO BANDIN FREIRE
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23595 - Product images are not displayed on the product page
Hello,
I just updated the Theme and the product images are not showing on the product pages again.
This is the same problem as a few months ago and was fixed. (Ticket #22591)
After updating, the error has appeared again.
Thank you,
Comments
Hi, MARíA ROSARIO BANDIN FREIRE.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Credentials updated now. I’m so sorry, my mistake.
I still see the following message
Ok, try it now. There is two licences in my profile and I updated the second one. Now I updated both licences. Again, my mistake.
I see the problem. You have updated the theme, but Prestashop still outdated.
The latest theme version is compatible with Prestashop 1.7.8.x. Please update Prestashop as well.
Ok, I’ll try this night.
ok
Ok, there is a problem. I just updated my prestashop and now I can’t access the backoffice.
Attachments:
I’m not sure that’s related to the theme
Please check out this thread https://www.prestashop.com/forums/topic/1048353-cannot-access-to-backoffice-after-upgrading-to-prestashop-1774/
Yes, it seems a Prestashop problem.
I’m looking for a solution but the images problem seems solved.
Thanks a lot Fred,
No problem