- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.07.22, 11:54
- Opened by: pierre cocordan
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23598 - Product with specific price redirect to another
Hi,
I encounter a problem with specific price by quantity : when we change the quantity in the product, the page changes to another.
You could see the problem in this page:
https://www.liban-us.fr/les-pistaches-les-pignons-autres-fruits-secs/37-amandes-emondees-valencia-250-g.html
when you put 2 in quantity the product changes to https://www.liban-us.fr/coteaux-du-liban/358-coteaux-du-liban-rose-desir.html
I don’t know what happensq
Comments
If i use classic theme by prestashop, all functions well
Hi, Pierre.
I have tested that page out in all my browsers and everything works fine. I don’t see the problem you describing.
Could you please record a video for me?
Hi,
You’re right. I don’t know why but in private navigation all functions well. Maybe a js cache or something like that.
Ok, let me know if the issue will re-appear
I’ve a problem with price per unit. How make this appears in page product ?
Attachments:
Don’t search, i’ve found the problem: me.
Ok, great!
Hi, after invetigations we’ve got a problem with specific prices. I’ve put a specific price on two products.
You can reproduce it with these steps:
- go on a the first product. Put a quantity in the field to have the specific price without add to cart
- Made a search for the second product and go to it
- Put a quantity to get the field to have the specific price without add to cart
Product:
https://www.liban-us.fr/les-pistaches-les-pignons-autres-fruits-secs/37-amandes-emondees-valencia-250-g.html and
https://www.liban-us.fr/les-arts-de-la-table-autres-objets/441-assiette-mezze.html
We are making a video.
the link for the video:
https://wetransfer.com/downloads/69e5f77cc23e9fd91290c9b715a6e94d20220725143353/a3030e097fe6bc4246cef265b8e656ef20220725143353/82d1b6
We never seen such problem before. It looks like a cache issue.
Do you have some additional cache solution like a module or maybe something installed on your server
Hi, i’ve checked the configuration of the server but there is no cache, no CDN and no cache module is installed on the website.
If we change to default prestashop theme, all functions well.
i see in th next release Alysum Version 7.5.1 in Fixed Bugs :
Is it related to our problem? If it’s the case could you give us a patch ?
Hi, Pierre.
Sorry for the delay.
No, that’s not related to your problem.
We need more time on that. I hope it’s not urgent problem, but you are only one who have it that means the problem could be caused by specific configuration.
Hi, it’s urgent, we planned to open mid august. Our hoster is OVH with standard plans and as i say, all functions well with default prestashop theme.
Ok. I’ll give you highest priority
Last poiint, we have update Creative Elements - live Theme & Page Builder to version pro in version 2.5.9. Could it be related to the problem ?
I don’t think so, but we will check that out
The issue has been fixed. Please test to confirm the change
Hi, thank you. What was the problem ?
small bug in the file
/themes/alysum/templates/catalog/_partials/miniatures/product.tpl
Hi, we have another problem with pas mail alert for products out of stock :
The issue has been fixed. Please test to confirm the change
hi, it’s good now. thank you
You are welcome!