• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 25.07.22, 11:54
  • Opened by: pierre cocordan

Ticket #23598 - Product with specific price redirect to another

Hi,
I encounter a problem with specific price by quantity : when we change the quantity in the product, the page changes to another.
You could see the problem in this page:
https://www.liban-us.fr/les-pistaches-les-pignons-autres-fruits-secs/37-amandes-emondees-valencia-250-g.html

when you put 2 in quantity the product changes to https://www.liban-us.fr/coteaux-du-liban/358-coteaux-du-liban-rose-desir.html

I don’t know what happensq

Comments

pierre cocordan 25 Jul 2022, 12:32

If i use classic theme by prestashop, all functions well

Fred 25 Jul 2022, 13:28

Hi, Pierre.
I have tested that page out in all my browsers and everything works fine. I don't see the problem you describing.
Could you please record a video for me?

pierre cocordan 25 Jul 2022, 14:19

Hi,

You're right. I don't know why but in private navigation all functions well. Maybe a js cache or something like that.

Fred 25 Jul 2022, 14:32

Ok, let me know if the issue will re-appear

pierre cocordan 25 Jul 2022, 15:04

I've a problem with price per unit. How make this appears in page product ?

Attachments:

pierre cocordan 25 Jul 2022, 15:37

Don't search, i've found the problem: me.

Fred 25 Jul 2022, 15:48

Ok, great!

pierre cocordan 25 Jul 2022, 16:14

Hi, after invetigations we've got a problem with specific prices. I've put a specific price on two products.
You can reproduce it with these steps:
- go on a the first product. Put a quantity in the field to have the specific price without add to cart
- Made a search for the second product and go to it
- Put a quantity to get the field to have the specific price without add to cart

Product:
https://www.liban-us.fr/les-pistaches-les-pignons-autres-fruits-secs/37-amandes-emondees-valencia-250-g.html and
https://www.liban-us.fr/les-arts-de-la-table-autres-objets/441-assiette-mezze.html

We are making a video.

Fred 25 Jul 2022, 23:08

We never seen such problem before. It looks like a cache issue.
Do you have some additional cache solution like a module or maybe something installed on your server

pierre cocordan 26 Jul 2022, 09:34

Hi, i've checked the configuration of the server but there is no cache, no CDN and no cache module is installed on the website.
If we change to default prestashop theme, all functions well.

pierre cocordan 26 Jul 2022, 14:11

i see in th next release Alysum Version 7.5.1 in Fixed Bugs :

 Fixed issue with reinit carousels on updated cart event

Is it related to our problem? If it's the case could you give us a patch ?

Fred 27 Jul 2022, 23:49

Hi, Pierre.
Sorry for the delay.
No, that's not related to your problem.
We need more time on that. I hope it's not urgent problem, but you are only one who have it that means the problem could be caused by specific configuration.

pierre cocordan 28 Jul 2022, 09:11

Hi, it's urgent, we planned to open mid august. Our hoster is OVH with standard plans and as i say, all functions well with default prestashop theme.

Fred 28 Jul 2022, 09:52

Ok. I’ll give you highest priority

pierre cocordan 28 Jul 2022, 15:15

Last poiint, we have update Creative Elements - live Theme & Page Builder to version pro in version 2.5.9. Could it be related to the problem ?

Fred 29 Jul 2022, 00:05

I don't think so, but we will check that out

Fred 29 Jul 2022, 01:10

The issue has been fixed. Please test to confirm the change

pierre cocordan 29 Jul 2022, 09:05

Hi, thank you. What was the problem ?

Fred 29 Jul 2022, 11:03

small bug in the file
/themes/alysum/templates/catalog/_partials/miniatures/product.tpl

pierre cocordan 01 Aug 2022, 17:45

Hi, we have another problem with pas mail alert for products out of stock :

  • there is no notification when we add the product to the alerts (connected or not)
  • if we change the quantity of the product, the button deasapered
Fred 03 Aug 2022, 14:31

The issue has been fixed. Please test to confirm the change

pierre cocordan 03 Aug 2022, 16:12

hi, it's good now. thank you

Fred 03 Aug 2022, 18:18

You are welcome!