• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.08.22, 15:03
  • Opened by: Alvaro

Ticket #23636 - Translation for promokit popup module does not work


i am sorry but i do have another issue...simple to explain: i changed the text in english version of promokit popup and i can see the correct text in bo translations but not at the front. i need to show the same text i have in bo in the popup modal. (see attached files).




Captura.JPG (62.4 KiB)


Fred 03 Aug 2022, 23:29

Hi, Alvaro.
Yes, I see the issue in your shop. I have tried to reproduce it in my local prestashop and everything work as expected - https://take.ms/PjDCk

Maybe you have some extra cache?

Alvaro 04 Aug 2022, 08:57

Hello again Fred.

No, we have already checked this and we do not have any extra cache...In fact i think that we have the same problem with all the trasnlations in english. If we do changes in translations in spanish we have no problems but as soon as we change something in english the changes do not appear in the front. MAybe it is related with this error that appears when you try to edit english translations?

Could not crawl for translation files: The "/usr/home/new.momuandco.com/web/app/Resources/translations/en-US" directory does not exist.

The language defined at the BO is this:
2 English en en-us Y-m-d Y-m-d H:i:s

Can you check this please? We cannot change anything in english...i think you still have access to bo etc...if you need it just let me know.


Fred 04 Aug 2022, 12:16

I'm not sure it's related somehow to the theme. I have found out a thread about this problem https://www.prestashop.com/forums/topic/999019-176-could-not-crawl-for-translation-files/ Please check it out, maybe you will find a solution there