- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 10.08.22, 09:54
- Opened by: Bianca Mitrea
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23651 - Error 500 in backend and on checkout page
Hello,
After ive updated the theme to version 7.5.0 the site started to get some weird error.
First error is an Error 500 in the backend on some pages and the second one is when the client tries to go to the checkout page.
What may be the problem?
Comments
Hi, Bianca.
Are you talking about qicosmetics.ro?
hello, nop, climatizareonline.ro
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Done, unfortunately i don’t have FTP acces on this server enabled.
also, another weird thing, after the update Cash on Delivery payment method disappeared in the checkout.
I’m not sure that’s related to the theme.
I have enabled Debug Mode to be able to see error messages and found out two files that make the error - https://take.ms/vRiOVc
/public_html/override/classes/Tools.php error from what i understand is related to a custom module
Yes, right
also this is the error on the checkout page
the idea is that i dont have custom modules that may trigger the error, If i disable all 3rd party modules i still get this error
That doesn’t matter. Just remove the file that generated the error. That is a file added by some third party module
what file?
/public_html/override/classes/Tools.php