• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.08.22, 16:16
  • Opened by: Thomas Holley
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23653 - Smart Preset - blank page

Hello,

I try to use the Smart Preset on my store but when i go to the front i only have a blank page.

Comments

Fred 10 Aug 2022, 16:22

Hi, Thomas.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Thomas Holley 10 Aug 2022, 23:01

Oh ok it’s good ni fill the necessary fields.

Fred 11 Aug 2022, 11:47

As I can see there is just no “Smart” templates.
When I have tried to import them manually I got an error https://take.ms/AqFpw Could you please reinstall Creative Elements and Promokit Widgets module.
You need to do following steps:
1. Uninstall Creative Elements module
2. Uninstall Promokit Widgets module
3. Go to phpMyAdmin to your database, find following tables and remove them

ce_content
ce_content_lang
ce_content_shop
ce_meta
ce_revision
ce_template

4. Install Creative Elements module
5. Install Promokit Widgets

Thomas Holley 11 Aug 2022, 12:53

Thanks for all Fred !

Fred 11 Aug 2022, 13:03

Does it work now?

Thomas Holley 11 Aug 2022, 13:03

Yes it’s good now !

Fred 11 Aug 2022, 13:04

Ok! You are welcome!