• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23687 - Problem with links in mobile version and ISOTOPE visualization

Hi!

We found 2 display/use errors:

- In homepage, in module ISOTOPE not displaying fine, you can see in 1.jpg attached.

- In top menu header (cart, register, search and languages) you can click everywhere but nothing happens… the “click event” is not working. But desktop version, works fine. Same is happening in bottom menu of logo CACTUS SP, in mobile not working.

Details to access to my BO are in my profile. Can you solve it or explain us how to solve it? My client says that this was working fine a few months ago (i can’t contrast this information).

Thanks you!

Attachments:

1.JPG (24.2 KiB)

Comments

Fred 22 Aug 2022, 18:51

Hi, David Martín Rojas.
1. As I can see you duplicate buttons in header. Try to remove duplicates - https://take.ms/hGwwO

2. Fixed

David Martín Rojas 23 Aug 2022, 09:14

Hi Fred,

1. We remove one of them but still not working… we can click button but is not doing the link event.
2. I attached a PNG image of all layout homepage where you can see this still not working.

I wait your response.

Thanks you!

Attachments:

Fred 23 Aug 2022, 17:38

1. header dropdown sections works fine on my phone - https://take.ms/jPGVc How to reproduce the issue?
2. Now it’s fixed - https://take.ms/lgabJ

David Martín Rojas 24 Aug 2022, 12:48

Hi Fred,

1. The problem is not open or close the menus. Try to click in your image (language dropdown) in CATALAN, for example. It’s doing nothing… it’s like you click to href=”#” and not going to URL in href. I recorded a video with my mobile to show you the problem, you can download it in this link: https://we.tl/t-7UpkFfLAKo (not attached because is bigger than 2MB).

2. Fixed, thanks you! :)

Thanks you!

Fred 24 Aug 2022, 17:19

Thank you for detailed video recording.
Your English is fine, don’t worry. I also not a native speaker.
Working on a solution…

David Martín Rojas 25 Aug 2022, 12:03

Thanks you Fred! :)

I’m waiting about your solution, thanks!

Fred 25 Aug 2022, 17:42

Looks like it works fine now. Please check it out

David Martín Rojas 26 Aug 2022, 09:56

Hi Fred,

Still not working… I empty all caches too, but still not working.

Really in mobile version you can open language dropdown and change language by clicking this dropdown menu? Because I’m cannot :(

Fred 26 Aug 2022, 17:36

Check out my video recording on my phone - https://take.ms/9yv0z as you can see everything is ok.
Please try to open your website in incognito mode to avoid caching issue

David Martín Rojas 26 Aug 2022, 18:49

Hi Fred,

But in your video, it’s NOT working… The problem is not open dropdown, the problem is when you click some element of this dropdown…

Please, try to change language or goes to cart page clicking in dropdown. If you look, the webpage NOT goes to desired page…

When you want to change from English to Spanish, for example, click on planet icon, it shows dropdown of language list but if you click english, spanish or catalan, the web does nothing, not going to translated page.

Same in login/register and cart menus of mobile version.

I think that you don’t understand my problem, I hope that now you understand with this explanation.

Thanks you!

Fred 26 Aug 2022, 18:58

I’m sorry, my bad. I missed to check how links working. Working on that…

David Martín Rojas 26 Aug 2022, 19:25

No problem :)

If you understand now, it’s ok for me! :)

Waiting your solution, thanks!

Fred 28 Aug 2022, 22:21

I have optimized your header and behavior of some elements, please test it out now

David Martín Rojas 29 Aug 2022, 12:06

Hi Fred,

It’s workig fine now! :)

What was the problem? :S I don’t understand because this stop working fine… :S

Thanks you!

Fred 29 Aug 2022, 17:45

some javascript but in the theme’s files.
Keep a backup of this one /themes/alysum/alysum-sync/themes/alysum/assets/js/alysum.js

David Martín Rojas 30 Aug 2022, 08:59

Perfect Fred, thanks you! :)

Fred 30 Aug 2022, 17:43

You are welcome!